Texting Issues for Patients with AT&T on Zone 2
Incident Report for Phreesia
Resolved - We continue to see normal performance with delivering Patient Chat to patients. We will now be marking this incident as resolved.

Issue Start: 12:00 AM EST
Issue End: 11:59 AM EST

We apologize for the inconvenience this caused your practice.
Posted Feb 07, 2022 - 13:59 EST
Monitoring - Our engineering team was able to work with our partner to deploy a fix for the issues with delivering Patient Chat to patients who have AT&T. We are now seeing performance return to normal and will continue to monitor prior to closing this incident out.
Posted Feb 07, 2022 - 12:56 EST
Identified - Our partner has identified the issue with texts not being delivered to AT&T customers and is currently working on a resolution.
Posted Feb 07, 2022 - 09:57 EST
Investigating - We are noticing issues with delivering Patient Chat and Broadcasts to patients who have AT&T as their mobile carrier. We have escalated the issue to our partner for investigation and resolution.

All Clients
Zone 2

Please check back at this page for additional updates.
Posted Feb 07, 2022 - 08:22 EST
This incident affected: Zone 2 (Patient Chat).