All Systems Operational

About This Site

Welcome to the Phreesia status page.

Here you can actively see the current status of the Phreesia components.

You can subscribe and receive status updates as well as receive information for scheduled maintenance.

Zone 1 Operational
Phreesia Dashboard Operational
PhreesiaPads Operational
Eligibility and Benefits Verification Operational
Support Portal Operational
Single Sign-On to Phreesia Dashboard Operational
Import Functions Operational
Export Functions Operational
Mobile - SMS Operational
Mobile - Email Operational
Patient Chat Operational
Payment Services - Phreesia Processor Operational
Payment Services - Gateway Operational
Zone 2 Operational
Phreesia Dashboard Operational
PhreesiaPads Operational
Eligibility and Benefits Verification Operational
Support Portal Operational
Single Sign-On to Phreesia Dashboard Operational
Import Functions Operational
Export Functions Operational
Mobile - SMS Operational
Mobile - Email Operational
Patient Chat Operational
Payment Services - Phreesia Processor Operational
Payment Services - Gateway Operational
Zone 3 Operational
Phreesia Dashboard Operational
PhreesiaPads Operational
Eligibility and Benefits Verification Operational
Support Portal Operational
Single Sign-On to Phreesia Dashboard Operational
Import Functions Operational
Export Functions Operational
Mobile - SMS Operational
Mobile - Email Operational
Patient Chat Operational
Payment Services - Phreesia Processor Operational
Payment Services - Gateway Operational
EAP Operational
Phreesia Dashboard Operational
PhreesiaPads Operational
Eligibility and Benefits Verification Operational
Support Portal Operational
Single Sign-On to Phreesia Dashboard Operational
Import Functions Operational
Export Functions Operational
Mobile - SMS Operational
Mobile - Email Operational
Patient Chat Operational
Payment Services - Phreesia Processor Operational
Payment Services - Gateway Operational
Phreesia Systems Operational
Phone System Operational
Ticketing System Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 6, 2021

No incidents reported today.

May 5, 2021

No incidents reported.

May 4, 2021

No incidents reported.

May 3, 2021
Symantec Definition Update Impacting Phreesia Integration
Completed - The scheduled maintenance has been completed.
May 3, 16:52 EDT
Scheduled - We are releasing a maintenance post to notify customers that on April 28th Symantec released a new update which has the potential to impact your Phreesia Integration's clients ability to process imports and exports by not allowing Phreesia traffic to and from your PM/EMR system.

Please work with your local IT to understand if you are impacted by Symantec's latest definition update and to ensure that the Phreesia Integration client is allowed as an exception within Symantec.

If you need assistance, please reach out to Phreesia support at support@phreesia.com or give us a call at 888-654-7473.
Apr 29, 09:27 EDT
Dashboard Delays on Zone 3
Resolved - Resolved - After monitoring we can confirm that full functionality has been restored to Phreesia services.

Issue start time: 9:55 AM EST
Issue end time: 10:35 AM EST

We apologize for the inconvenience that this incident caused your practice.
May 3, 16:50 EDT
Monitoring - Monitoring - Our Engineering team has identified and mitigated the issue resulting in Dashboard delays on Zone 3. Currently performance across Zone 3 is normal and we will be monitoring before moving to fully resolved.
May 3, 10:45 EDT
Investigating - Investigating - Our team has observed some sporadic delays with updates to patient visits. Patients may be stuck in pre-registered and not moving to In Progress/Checked-in after completing sessions. This is currently impacting:

All Clients
Zone 3

Our engineering team is currently investigating the issue and during this time some Dashboard actions may result in errors.

Please check back at this page for additional updates.
May 3, 10:19 EDT
May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.

Apr 30, 2021

No incidents reported.

Apr 29, 2021
Phreesia Dashboard Issue
Resolved - After monitoring we can confirm that full functionality has been restored to Phreesia services.

Incident Start: 1:12 PM EST
Dashboard Accessible: 3:52 PM EST
Full Functionality Restored: 4:25 PM EST

We will be disabling APS functionality shortly, you should continue to take payments through the Phreesia Dashboard.

This incident will be marked as fully resolved.
Apr 29, 17:40 EDT
Update - After monitoring we can confirm that full functionality has been restored to Phreesia services.

Incident Start: 1:12 PM EST
Dashboard Accessible: 3:52 PM EST
Full Functionality Restored: 4:25 PM EST

We will be disabling APS functionality shortly, you should continue to take payments through the Phreesia Dashboard.
Apr 29, 17:35 EDT
Identified - Web login as well as Single Sign-On (SSO) login to the Phreesia Dashboard has been restored on all Zones, however some components such as Imports to Phreesia are still experiencing intermittent delays. Our Engineering team is continuing to work through this incident and we will provide updates once full functionality is restored.
Apr 29, 16:19 EDT
Update - Our Engineering team is continuing their investigation efforts towards a resolution for this incident. They are actively working with our Datacenter provider to identify and rectify the issue.
Apr 29, 15:39 EDT
Update - Our engineering team is working with our Data Center provider to investigate potential ISP issues that are impacting Phreesia functionality at this time.
Apr 29, 14:21 EDT
Update - We have also identified our Single Sign-On (SSO) functionality is impacted on all zones. Our Engineering team is continuing to investigate the issue.
Apr 29, 13:54 EDT
Update - APS has been enabled to allow you to continue to take payments.
Please login to https://payments.phreesia.net to continue to take payments.
Apr 29, 13:32 EDT
Investigating - We have identified an issue impacting:

All Clients on the following zones:
EAP, Zone 1, Zone 2

We are currently investigating reports that users are not able to login to the Phreesia Dashboard at this time.

Please check back at this page for additional updates.
Apr 29, 13:18 EDT
Apr 28, 2021

No incidents reported.

Apr 27, 2021

No incidents reported.

Apr 26, 2021

No incidents reported.

Apr 25, 2021

No incidents reported.

Apr 24, 2021

No incidents reported.

Apr 23, 2021

No incidents reported.

Apr 22, 2021

No incidents reported.

← Incident History Powered by Statuspage