Outlook Outage
Monitoring - While Microsoft has not yet confirmed full resolution of the ongoing Microsoft 365 service issue, we are currently observing normal email delivery and are receiving client communications without noticeable delays. We continue to recommend that clients use the Support Portal link in the Phreesia Dashboard to contact Phreesia Support and subscribe to Phreesia Status Page updates via SMS as an alternative to email. We will continue to monitor the situation and provide updates as more information becomes available.
Nov 13, 2026 - 16:02 EST
Update - While email communications are disrupted by the ongoing Microsoft 365 service issue, you can continue to contact Phreesia Support through the Support Portal link in the Phreesia Dashboard. Microsoft continues to investigate the issue.
Nov 12, 2026 - 20:23 EST
Identified - We are currently experiencing disruptions related to the ongoing Microsoft 365 outage, which is also impacting Phreesia employees. As a result, responses to support inquiries and other communications may be delayed. Microsoft is actively investigating the issue.

We recommend that clients subscribe to Phreesia Status Page updates via SMS to help ensure timely receipt of important service notifications during email-related disruptions.
Nov 12, 2026 - 17:36 EST
2FA User Login Delays
Update - While Microsoft has not yet confirmed a full resolution, we are currently observing normal delivery times for Phreesia two-factor authentication (2FA) codes sent to Outlook email addresses. We recommend the continued use of SMS for 2FA until Microsoft confirms full resolution of the email delivery issues. We will continue to monitor the situation and provide updates as more information becomes available.
Nov 13, 2026 - 16:01 EST
Monitoring - Microsoft continues to investigate the ongoing Microsoft 365 service issue. While some users may still experience delays receiving two-factor authentication (2FA) codes via Outlook email addresses, we continue to observe improved delivery times across an increasing number of clients. As a reminder, Phreesia users with Admin-level access can enable SMS as an alternative 2FA method for affected users. We will continue to monitor the situation and provide updates as more information becomes available.
Nov 13, 2026 - 10:14 EST
Update - Microsoft continues to address the ongoing Microsoft 365 service issue. However, we have observed that in some cases two-factor authentication (2FA) codes sent to Outlook email addresses are now being delivered without noticeable delays. If users continue to experience delays receiving 2FA codes via email, Phreesia users with Admin-level access can enable SMS as an alternative 2FA method. We will continue to monitor the situation and provide updates as more information becomes available.
Nov 13, 2026 - 08:08 EST
Update - Microsoft is still investigating the ongoing Microsoft 365 service issue that is delaying the delivery of emails to Outlook addresses. This affects 2FA codes for Outlook users logging in to Phreesia, as well as patient communications sent by email to Outlook addresses.

As a workaround, Phreesia users with Admin-level access can turn on SMS as an alternative 2FA method, and practices can send patient communications by SMS instead of email where possible. We will keep monitoring and post updates as more information becomes available.
Nov 13, 2026 - 05:54 EST
Identified - Microsoft is continuing to investigate the ongoing Microsoft 365 service issue that may be causing delays in the delivery of two-factor authentication (2FA) codes for Outlook users attempting to log in. As a workaround, Phreesia users with Admin-level access can enable SMS as an alternative 2FA method. We will continue to monitor the situation and provide updates as more information becomes available.
Nov 12, 2026 - 16:29 EST
Investigating - We are currently investigating an issue that may be causing delays in the delivery of two-factor authentication (2FA) codes for Outlook users when attempting to log in. Microsoft 365 is currently experiencing service issues that may be contributing to these delays. This issue is limited to the user login process for affected Outlook users. We will provide updates as more information becomes available.
Nov 12, 2026 - 14:09 EST

About This Site

Welcome to the Phreesia status page.

Here you can actively see the current status of the Phreesia components.

You can subscribe and receive status updates as well as receive information for scheduled maintenance.

Zone 1 Degraded Performance
Phreesia Dashboard Degraded Performance
PhreesiaPads Operational
Eligibility and Benefits Verification Operational
Support Portal Operational
Single Sign-On to Phreesia Dashboard Operational
Import Functions Operational
Export Functions Operational
Mobile - SMS Operational
Mobile - Email Operational
Patient Chat Operational
Payment Services - Phreesia Processor Operational
Payment Services - Gateway Operational
Self-Scheduling Operational
Arrival Stations Operational
Zone 2 Degraded Performance
Phreesia Dashboard Degraded Performance
PhreesiaPads Operational
Eligibility and Benefits Verification Operational
Support Portal Operational
Single Sign-On to Phreesia Dashboard Operational
Import Functions Operational
Export Functions Operational
Mobile - SMS Operational
Mobile - Email Operational
Patient Chat Operational
Payment Services - Phreesia Processor Operational
Payment Services - Gateway Operational
Self-Scheduling Operational
Arrival Stations Operational
Zone 3 Degraded Performance
Phreesia Dashboard Degraded Performance
PhreesiaPads Operational
Eligibility and Benefits Verification Operational
Support Portal Operational
Single Sign-On to Phreesia Dashboard Operational
Import Functions Operational
Export Functions Operational
Mobile - SMS Operational
Mobile - Email Operational
Patient Chat Operational
Payment Services - Phreesia Processor Operational
Payment Services - Gateway Operational
Self-Scheduling Operational
Arrival Stations Operational
Zone 4 Degraded Performance
Phreesia Dashboard Degraded Performance
PhreesiaPads Operational
Eligibility and Benefits Verification Operational
Support Portal Operational
Single Sign-On to Phreesia Dashboard Operational
Import Functions Operational
Export Functions Operational
Mobile - SMS Operational
Mobile - Email Operational
Patient Chat Operational
Payment Services - Phreesia Processor Operational
Payment Services - Gateway Operational
Self-Scheduling Operational
Arrival Stations Operational
Zone 5 Degraded Performance
Phreesia Dashboard Degraded Performance
PhreesiaPads Operational
Eligibility and Benefits Verification Operational
Support Portal Operational
Single Sign-On to Phreesia Dashboard Operational
Import Functions Operational
Export Functions Operational
Mobile - SMS Operational
Mobile - Email Operational
Patient Chat Operational
Payment Services - Phreesia Processor Operational
Payment Services - Gateway Operational
Self-Scheduling Operational
Arrival Stations Operational
EAP Operational
Phreesia Dashboard Operational
PhreesiaPads Operational
Eligibility and Benefits Verification Operational
Support Portal Operational
Single Sign-On to Phreesia Dashboard Operational
Import Functions Operational
Export Functions Operational
Mobile - SMS Operational
Mobile - Email Operational
Patient Chat Operational
Payment Services - Phreesia Processor Operational
Payment Services - Gateway Operational
Self-Scheduling Operational
Arrival Stations Operational
VoiceAI Operational
VoiceAI Dashboard Operational
Patient Phone Communication Operational
Calltree / Greetings Operational
PhreesiaAuth (SSO) Operational
Import Functions Operational
Export Functions Operational
Mobile - SMS Operational
Mobile - Voice Operational
Mobile - Application Operational
Chat Operational
Phreesia Products Degraded Performance
Appointment Accelerator Operational
Eligibility and Benefits API Operational
Flourish (Insignia) Operational
Phone System Operational
Ticketing System Degraded Performance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance – EAP – Thursday, November 19, 12:30 AM ET Nov 19, 2026 00:30-01:30 EST

Update - ---
Nov 13, 2026 - 17:05 EST
Scheduled - Phreesia will be performing scheduled maintenance for EAP clients in the early morning hours of Thursday, November 19, 2026, beginning at 12:30 AM ET. This maintenance will occur within Phreesia's maintenance window and is expected to last approximately one hour. Some Phreesia services will be impacted during this time.

Users logged in to the Phreesia Dashboard may experience limited functionality during the maintenance window.

Patients attempting to complete registration or check in, online or in office, may encounter errors during this time and should try again after the maintenance is complete. Appointment and patient imports may be delayed and are expected to catch up automatically once the maintenance is complete.

Online bill pay and the payment portal will not be impacted.

We do not expect any loss of data during or after the maintenance. We have established a comprehensive roll-back plan in the event of unforeseen circumstances. Services are expected to return to normal shortly after the maintenance window closes.

If you have any questions about our upcoming maintenance, please reach out to your account owner. We will continue to use our status page to communicate real-time updates.

Please subscribe in advance by clicking “Subscribe to Updates” in the top right corner.
Nov 13, 2026 - 17:03 EST

Nov 13, 2026

[RESOLVED] - SMS Delivery Issues for Patient Communications
Resolved - Resolved: Phreesia identified and resolved an issue that caused errors when staff sent SMS patient communications from the dashboard between 11:50 PM ET on November 12 and 5:08 AM ET on November 13. Email delivery was not affected. Text messages queued during this time are being reprocessed, so some patients may receive them later than originally scheduled.
Nov 13, 05:00 EST

Nov 12, 2026

Nov 11, 2026

No incidents reported.

Nov 10, 2026

No incidents reported.

Nov 9, 2026

No incidents reported.

Nov 8, 2026

No incidents reported.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

No incidents reported.

Nov 5, 2026

Dashboard Performance Issues - Regional Network Disruption
Resolved - Regional network conditions have stabilized, and the previously reported slowness affecting some users navigating the Phreesia Dashboard has been resolved.
Nov 5, 08:37 EST
Monitoring - We have observed improvements in regional network conditions in Texas and surrounding states, and affected users should now experience improved performance when navigating the Phreesia Dashboard. We will continue to monitor network conditions to ensure stability and provide further updates as more information becomes available.
Nov 4, 18:39 EST
Investigating - We are aware of reports from some users experiencing slowness while navigating the Phreesia dashboard. Our investigation indicates this is related to regional ISP/network routing degradation and is not a widespread platform issue. The issue is limited to users in certain geographic regions, primarily Texas and surrounding states. Phreesia systems and infrastructure are operating normally. We are monitoring network conditions and tracking affected routes.
Nov 4, 13:43 EST

Nov 4, 2026

Nov 3, 2026

PhreesiaPad Connectivity Issues in Zones 1 and 2
Resolved - The intermittent PhreesiaPad connectivity issues affecting Zones 1 and 2 have been fixed. We appreciate your patience while we worked to resolve this issue.
Nov 3, 09:18 EST
Update - We are planning to deploy a patch overnight to address the intermittent Pad connectivity issues affecting Zones 1 and 2. We will continue to monitor the situation and provide additional updates as more information becomes available.
Nov 2, 16:56 EST
Update - Our Engineering team continues to work on a fix for the intermittent Pad connectivity issues affecting Zones 1 and 2. We will provide additional updates as more information becomes available.
Nov 2, 15:13 EST
Identified - We have identified the issue causing PhreesiaPads to intermittently disconnect in Zones 1 and 2. Our Engineering team is actively working on a fix. We will provide updates as more information becomes available.
Nov 2, 12:32 EST
Investigating - We are currently investigating an issue that may be causing PhreesiaPads to intermittently disconnect in Zones 1 and 2. Mobile check-in may also be impacted to a lesser extent. We will provide updates as more information becomes available.
Nov 2, 11:38 EST

Nov 2, 2026

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

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