Phreesia Status

All Systems Operational

About This Site

Welcome to the Phreesia status page.

Here you can actively see the current status of the Phreesia components.

You can subscribe and receive status updates as well as receive information for scheduled maintenance.

Zone 1 Operational

Phreesia Dashboard Operational

PhreesiaPads Operational

Import/Export Functions Operational

Payment Services Operational

Eligibility and Benefits Verification Operational

Mobile Operational

Support Portal Operational

Zone 2 Operational

Phreesia Dashboard Operational

PhreesiaPads Operational

Import/Export Functions Operational

Payment Services Operational

Eligibility and Benefits Verification Operational

Mobile Operational

Support Portal Operational

Zone 3 Operational

Phreesia Dashboard Operational

PhreesiaPads Operational

Import/Export Functions Operational

Payment Services Operational

Eligibility and Benefits Verification Operational

Mobile Operational

Support Portal Operational

EAP Operational

Phreesia Dashboard Operational

PhreesiaPads Operational

Import/Export Functions Operational

Payment Services Operational

Eligibility and Benefits Verification Operational

Mobile Operational

Support Portal Operational

Phreesia Systems Operational

Phone System Operational

Ticketing System Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 23, 2020

No incidents reported today.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020

No incidents reported.

Nov 18, 2020

No incidents reported.

Nov 17, 2020

No incidents reported.

Nov 16, 2020

Minor Issue - Dashboard Auto-Updating Issues on Zone 2

Resolved - Performance has remained stable on Zone 2 and we will be closing out this issue now.

We apologize for the inconvenience this has caused your practice.
Nov 16, 13:44 EST

Monitoring - The service issue was resolved as of 11:48AM EST.
Dashboard performance has been fully restored. We will continue to monitor closely before marking this incident as resolved.

We apologize for the inconvenience this has caused.
Nov 16, 11:51 EST

Investigating - We have identified an issue impacting:

All Clients
Zone 2
We are currently investigating an issue where the Dashboard does not update automatically. A manual refresh of the browser will reflect any changes that occurred. Our engineering team is actively working on mitigation efforts and we expect this issue to be resolved shortly.

Please check back at this page for additional updates.
Nov 16, 11:46 EST

Nov 15, 2020

No incidents reported.

Nov 14, 2020

No incidents reported.

Nov 13, 2020

Zone 2 Sporadic Dashboard Errors

Resolved - Performance has remained stable throughout our monitoring, we will now be closing out this incident.

We apologize for the inconvenience this has caused your practice.
Nov 13, 13:44 EST

Monitoring - Our Engineering team has identified and resolved the sporadic Dashboard errors. Performance has returned to normal. We will continue to monitor closely.
Nov 13, 08:26 EST

Investigating - Hello,

Our Engineering team is currently investigating reports of sporadic errors while performing various dashboard actions.
Nov 13, 08:00 EST

Nov 12, 2020

Zone 2 and Zone 3 Import Delays and sporadic DAN Errors

Monitoring - Our Engineering team has identified the issue and we are seeing performance for the following components return to normal: Dashboard. PhreesiaPads, and Mobile functionality. Imports may still be delayed as we process through the queue.

We apologize for any inconvenience this may have caused.
Nov 12, 12:36 EST

Update - We have identified that pads are also experiencing errors, the Pads will display "Internet Connection has failed, please see front desk staff."
Nov 12, 11:51 EST

Update - We have identified that Zone 3 is also impacted by these issues, our Engineering team is continuing to investigate these import delays and errors.
Nov 12, 11:47 EST

Update - We are seeing errors while attempting to send out messages to patients using the Patient Chat feature, our Engineering team is investigating.
Nov 12, 11:40 EST

Investigating - Hello,

We are investigating an issue which is causing some import delays as well as sporadic DAN errors while attempting to manually send a pre-visit email and/or text to patients.
Nov 12, 11:30 EST

Nov 11, 2020

No incidents reported.

Nov 10, 2020

Minor Issue - Dashboard Auto-Updating Issues on Zone 2

Resolved - Performance has remained stable on Zone 2 and we will be closing out this issue now.

We apologize for the inconvenience this has caused your practice.
Nov 10, 12:49 EST

Monitoring - The service issue was resolved as of 10:58AM EST.
Dashboard performance has been fully restored. We will continue to monitor closely before marking this incident as resolved.

We apologize for the inconvenience this has caused.
Nov 10, 11:08 EST

Update - We are continuing to investigate this issue.
Nov 10, 10:11 EST

Investigating - We have identified an issue impacting:

All Clients
Zone 2

We are currently investigating an issue where the Dashboard does not update automatically. A manual refresh of the browser will reflect any changes that occurred. Our engineering team is actively working on mitigation efforts and we expect this issue to be resolved shortly.

Please check back at this page for additional updates.
Nov 10, 09:58 EST

Nov 9, 2020

Dashboard Delays on Zone 1

Resolved - The service issue was resolved as of 12:48PM EST.
Dashboard action performance has been fully restored on Zone 1. We will be marking this issue as fully resolved.

We apologize for the inconvenience this has caused.
Nov 9, 14:44 EST

Identified - Our engineering team has made adjustments and we are currently seeing improved performance with Dashboard actions on Zone 1. Our teams will continue to monitor to ensure stability before closing this incident.

We apologize for this inconvenience this has caused.
Nov 9, 11:44 EST

Investigating - We have identified an issue impacting:

All Clients
Zone 1
We are currently receiving reports that clients are experiencing slight delays with actions taking place on the dashboards. Our engineering team is currently investigating.

Please check back at this page for additional updates.
Nov 9, 11:23 EST

Imports Delays on Zone 2

Resolved - Performance has remained stable on Zone 2 and we will be closing out this issue now.

We apologize for the inconvenience this has caused your practice.
Nov 9, 13:52 EST

Update - Performance has remained stable on Zone 2 and we will be closing out this issue now.

We apologize for the inconvenience this has caused your practice.
Nov 9, 13:51 EST

Monitoring - The service issue was resolved as of 11:36AM EST.
Import performance has been fully restored. We will continue to monitor closely before marking this incident as resolved.

We apologize for the inconvenience this has caused.
Nov 9, 11:42 EST

Identified - Our engineering team has made adjustments and we are currently seeing improved performance with Imports on Zone 2. Our teams will continue to monitor to ensure stability before closing this incident.

We apologize for this inconvenience this has caused.
Nov 9, 11:30 EST

Investigating - We have identified an issue impacting:

All Clients
Zone 2
We are currently receiving reports of imports being delayed. Our engineering team is investigating a fix for this service degradation.

Please check back at this page for additional updates.
Nov 9, 10:44 EST