Phreesia Status

All Systems Operational

About This Site

Welcome to the Phreesia status page.

Here you can actively see the current status of the Phreesia components.

You can subscribe and receive status updates as well as receive information for scheduled maintenance.

Zone 1 Operational

Phreesia Dashboard Operational

PhreesiaPads Operational

Eligibility and Benefits Verification Operational

Support Portal Operational

Single Sign-On to Phreesia Dashboard Operational

Import Functions Operational

Export Functions Operational

Mobile - SMS Operational

Mobile - Email Operational

Patient Chat Operational

Payment Services - Phreesia Processor Operational

Payment Services - Gateway Operational

Self-Scheduling Operational

Arrival Stations Operational

Zone 2 Operational

Phreesia Dashboard Operational

PhreesiaPads Operational

Eligibility and Benefits Verification Operational

Support Portal Operational

Single Sign-On to Phreesia Dashboard Operational

Import Functions Operational

Export Functions Operational

Mobile - SMS Operational

Mobile - Email Operational

Patient Chat Operational

Payment Services - Phreesia Processor Operational

Payment Services - Gateway Operational

Self-Scheduling Operational

Arrival Stations Operational

Zone 3 Operational

Phreesia Dashboard Operational

PhreesiaPads Operational

Eligibility and Benefits Verification Operational

Support Portal Operational

Single Sign-On to Phreesia Dashboard Operational

Import Functions Operational

Export Functions Operational

Mobile - SMS Operational

Mobile - Email Operational

Patient Chat Operational

Payment Services - Phreesia Processor Operational

Payment Services - Gateway Operational

Self-Scheduling Operational

Arrival Stations Operational

Zone 4 Operational

Phreesia Dashboard Operational

PhreesiaPads Operational

Eligibility and Benefits Verification Operational

Support Portal Operational

Single Sign-On to Phreesia Dashboard Operational

Import Functions Operational

Export Functions Operational

Mobile - SMS Operational

Mobile - Email Operational

Patient Chat Operational

Payment Services - Phreesia Processor Operational

Payment Services - Gateway Operational

Self-Scheduling Operational

Arrival Stations Operational

EAP Operational

Phreesia Dashboard Operational

PhreesiaPads Operational

Eligibility and Benefits Verification Operational

Support Portal Operational

Single Sign-On to Phreesia Dashboard Operational

Import Functions Operational

Export Functions Operational

Mobile - SMS Operational

Mobile - Email Operational

Patient Chat Operational

Payment Services - Phreesia Processor Operational

Payment Services - Gateway Operational

Self-Scheduling Operational

Arrival Stations Operational

Phreesia Products Operational

Appointment Accelerator Operational

Eligibility and Benefits API Operational

Flourish (Insignia) Operational

Phone System Operational

Ticketing System Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 2, 2023

No incidents reported today.

Oct 1, 2023

No incidents reported.

Sep 30, 2023

No incidents reported.

Sep 29, 2023

No incidents reported.

Sep 28, 2023

Dashboard Issues across All Zones

Resolved - Resolved - We continue to see normal performance with the Phreesia Dashboards across all zones. We will be marking this incident as resolved.

We apologize for the inconvenience this issue has caused.
Sep 28, 16:26 EDT

Update - Monitoring - The Auxiliary Payment System (APS) has been turned off and all transactions will automatically be imported into Phreesia.

You can visit our Help Page (https://27.help.phreesia.net/?p=3977) for additional information on how to see payments taken through APS and steps to re-assign and export payments (where applicable).
Sep 28, 11:05 EDT

Update - Monitoring - Performance has remained normal through all of our monitoring. We will continue to monitor before marking this as fully resolved.

Thank you for your continued partnership.
Sep 28, 10:56 EDT

Update - Monitoring - We are no longer experiencing issues with our EAP Zone and performance has returned to normal.

Currently performance across all zones remains normal. We will continue to monitor before marking this as resolved.

We apologize for any inconvenience this caused your organization.
Sep 27, 17:25 EDT

Monitoring - Monitoring - We are no longer experiencing issues on Zones 1,2,3,4 and Phreesia performance has returned to normal. We will continue to monitor before marking this as fully resolved.

At this time the EAP zone is currently impacted and clients will be unable to log in or perform any Phreesia actions.

The Auxiliary Payment System (APS) will be turned off tonight and all transactions will automatically be imported into Phreesia. You can visit our Help Page (https://27.help.phreesia.net/?p=3977) for additional information on how to see payments taken through APS and steps to re-assign and export payments (where applicable).

We will provide further information about the root cause of the issue as soon as possible.
Sep 26, 18:41 EDT

Update - Exports on Z2 are no longer delayed. The Engineering team continues to actively investigate all remaining issues.
Sep 26, 17:14 EDT

Investigating - Investigating - We are seeing an increase in queued export messages for Z2 resulting in delays with exports.

Our Engineering team is actively working on resolving these on-going issues.
Sep 26, 16:22 EDT

Update - Investigating - We are currently observing an intermittent recurrence of the following issues:

Zone1 and EAP Dashboards not accessible
Zone2,3,4 currently experiencing dashboard delays

Our engineering team is currently working on mitigating these issues with a top priority.

For any transactions please process them through our Auxiliary Payment System: https://payments.phreesia.net/
Sep 26, 14:00 EDT

Update - Monitoring - We are no longer experiencing issues and Phreesia performance has returned to normal. We will continue to monitor for the remainder of the day before marking this as fully resolved.

The Auxiliary Payment System (APS) will be turned off at 12 PM ET and all transactions will automatically be imported into Phreesia. You can visit our Help Page (https://27.help.phreesia.net/?p=3977) for additional information on how to see payments taken through APS and steps to re-assign and export payments (where applicable).

We will provide further information about the root cause of the issue as soon as possible.
Sep 26, 11:35 EDT

Monitoring - Monitoring - Customers utilizing our Single Sign-On (SSO) product should now be able to login to the Phreesia Dashboard on all Zones. Dashboard errors across Zones 1, 2, and EAP are no longer occurring. We are closely monitoring the performance of our applications.
Sep 26, 08:19 EDT

Update - We are Identified - We have identified that customers utilizing our Single Sign-On (SSO) product are unable to log in to the Dashboard regardless of Zone. Our teams are continuing to work on resolving these issues.

We apologize for any inconvenience this caused your organization.
Sep 26, 07:25 EDT

Identified - Identified - The maintenance performed on Zones 1 and EAP earlier this morning is extending past the projected completion time. As a result customers may not be able to login to the Dashboard on Zones 1, 2, and EAP.
Our teams are working on resolving this issue as quickly as possible.

We apologize for any inconvenience this caused your organization.
Sep 26, 06:48 EDT

Update - Monitoring - We continue to see normal performance with the Phreesia Dashboard across Zones 1 and EAP. We will be closely monitoring the performance of the EAP and Z1 Dashboards throughout the day tomorrow and leave this incident open while we monitor.

We apologize for any inconvenience this caused your organization.
Sep 25, 22:10 EDT

Monitoring - Monitoring - We are no longer experiencing issues with the Phreesia Dashboard not loading. Performance has returned to normal and the Phreesia Dashboard is accessible. We will continue to monitor before marking this as fully resolved.

The Auxiliary Payment System (APS) will be turned off at 6:00 PM EST and all transactions will automatically be imported into Phreesia. You can visit our Help Page (https://27.help.phreesia.net/?p=3977) to for additional information on how to see payments taken through APS and steps to re-assign and export payments (where applicable).
Sep 25, 17:07 EDT

Update - Investigating- Our team continues to work on ensuring Zone 1 and EAP's performance is normal. All levels of our engineering and development teams have been working on this issue as our highest priority. We've also engaged and are working on investigating the root cause of this issue with all necessary vendors.

Throughout the day you may temporarily experience moments where you are unable to access the Phreesia Dashboard. Please know we understand the impact this issue is having on your organization and we will continue to provide additional updates through our status page.
Sep 25, 15:21 EDT

Investigating - Investigating - Our engineering team is currently investigating issues with the Phreesia Dashboard not being available.

For any transactions please process them through our Auxiliary Payment System: https://payments.phreesia.net/

Please reference the following link https://27.help.phreesia.net/?p=3977 for instructions on how to use this system.

All Clients
Zone 1 & EAP

Please check back at this page for additional updates.
Sep 25, 10:58 EDT

Sep 27, 2023

Dashboard Delays on Zone 2

Resolved - Resolved - We continue to see normal performance with the Phreesia Dashboards on Zone 2. We will be marking this incident as resolved.

We apologize for the inconvenience this issue has caused.
Sep 27, 15:59 EDT

Monitoring - Monitoring - Our engineering team has resolved the patient update delays on the Phreesia Dashboard.

If you are still seeing issues, please refresh the Dashboard one final time. Otherwise, please give a call into our support line at 888-654-7473 for further assistance.

We will continue to monitor performance prior to closing this incident.
Sep 27, 09:55 EDT

Investigating - Investigating - Our engineering team is currently investigating reports of delays with patient updates through the Phreesia Dashboard. This includes patients progressing through the dashboard and adding appointments.

A manual refresh of the Dashboard will reflect the updates.

All Clients
Zone 2

Please check back at this page for additional updates.
Sep 27, 09:51 EDT

Sep 26, 2023

Phreesia Pad Errors upon Registration - Zone 2,3, and 4

Resolved - Resolved - We continue to see normal performance with Phreesia Pads across Zones 2,3, and 4. We will be marking this incident as resolved.

We apologize for the inconvenience this issue has caused.
Sep 26, 18:16 EDT

Monitoring - Monitoring - We are no longer experiencing issues and Phreesia performance has returned to normal. We will continue to monitor for the remainder of the day before marking this as fully resolved.

The Auxiliary Payment System (APS) will be turned off at 12 PM ET and all transactions will automatically be imported into Phreesia. You can visit our Help Page (https://27.help.phreesia.net/?p=3977) for additional information on how to see payments taken through APS and steps to re-assign and export payments (where applicable).

We will provide further information about the root cause of the issue as soon as possible.
Sep 26, 11:34 EDT

Identified - Identified - We are currently experiencing Phreesia Pads/Arrivals issues on various zones. Our Engineering team has identified the issue and is working on implementing a resolution on high priority. We will provide an update as soon as the issue has been resolved.

On Z2, there are sporadic issues with Pads upon start up.

On Z3 and Z4, already registered Phreesia Pads are working without issue, but there are reports of users being unable to register new Phreesia Pads. At this time, please do not unregister any Phreesia Pads.

We apologize for any inconvenience this has caused your organization.
Sep 26, 09:41 EDT

Investigating - Investigating - We are currently experiencing Phreesia Pad issues on various zones.

On Z2, there are sporadic issues with Pads upon start up.

On Z3 and Z4, already registered Phreesia Pads are working without issue, but there are reports of users being unable to register new Phreesia Pads. At this time, please do not unregister any Phreesia Pads.

In Office Mobile is working without issue and should be used where possible.

Our Engineering team is investigating this as a high priority, and we will provide an update as soon as the issue has been resolved. We apologize for any inconvenience this has caused your organization.
Sep 26, 09:09 EDT

Emergency Maintenance on Zone 1 and EAP, Possible impact to all Zones

Completed - The scheduled maintenance has been completed.
Sep 26, 06:00 EDT

Update - In light of the recent Zone 1 and EAP Dashboard performance issues, our engineering team will be performing emergency maintenance this evening in an effort to improve zone performance. We expect this maintenance to be completed by 6AM ET.

During this time Zone 1 and EAP services, including the Phreesia Dashboard may be unavailable. There may be brief sporadic impacts to Zone 2, Zone 3 and Zone 4.
Sep 26, 04:05 EDT

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 26, 04:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 00:00 EDT

Scheduled - In light of the recent Zone 1 and EAP Dashboard performance issues, our engineering team will be performing emergency maintenance this evening in an effort to improve zone performance. We expect this maintenance to be completed by 6AM ET.

During this time Zone 1 and EAP services, including the Phreesia Dashboard may be unavailable.
Sep 25, 23:53 EDT

Sep 25, 2023

Sporadic Performance Delays on Zone 2,3, and 4

Resolved - Resolved - We continue to see normal performance with the Phreesia Dashboard across Zones 2,3, and 4. We will be marking this incident as resolved.

The Auxiliary Payment System (APS) will be turned off at 6:00 PM EST and all transactions will automatically be imported into Phreesia. You can visit our Help Page (https://27.help.phreesia.net/?p=3977) to for additional information on how to see payments taken through APS and steps to re-assign and export payments (where applicable).

Issue Start: 12:28 PM EST
Issue End: 4:33 PM EST

We apologize for the inconvenience this issue has caused.
Sep 25, 17:20 EDT

Monitoring - Monitoring - Our engineering team has resolved the sporadic performance delays and actions on the dashboard are performing as expected.

If you are still seeing issues, please give a call into our support line at 888-654-7473 for further assistance.

We will continue to monitor performance prior to closing this incident.
Sep 25, 13:30 EDT

Investigating - Our engineering team is currently investigating sporadic issues resulting in delays with actions performed on the Dashboard, Pads/Arrivals and Export functionality.

For any assistance with Payments, please feel free to process them through our Auxiliary Payment System: https://payments.phreesia.net/

Please reference the following link https://27.help.phreesia.net/?p=3977 for instructions on how to use this system.

All Clients
Zone 2, 3 and 4

Please check back at this page for additional updates.
Sep 25, 12:28 EDT

Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

Dashboard Login Issues on All Zones

Resolved - Resolved - We continue to see normal performance with imports/exports and logging into the Phreesia Dashboard across all zones. We will be marking this incident as resolved.

Issue Start: 9:52 AM ET
Issue End: 10:06 AM ET

Issue Start: 11:07 AM EST
Issue End: 11:13 AM EST

We apologize for any inconvenience this caused your organization.
Sep 22, 14:27 EDT

Update - We are continuing to monitor for any further issues.
Sep 22, 14:25 EDT

Update - Monitoring - Our engineering team continues to work on improving the performance and stability of Z1 which may result in short-lived issues across all zones as we are working toward resolving the underlying issue. We will continue to provide updates to this post, including any impacted time frames identified.

Issue Start: 9:52 AM ET
Issue End: 10:06 AM ET

Issue Start: 11:07 AM EST
Issue End: 11:13 AM EST

We apologize for the inconvenience this may cause your organization.
Sep 22, 11:29 EDT

Monitoring - Monitoring - Our engineering team has resolved the issues with the Phreesia Dashboard being inaccessible. We will continue to monitor performance prior to closing this incident out.

We apologize for the inconvenience this caused your organization.
Sep 22, 10:10 EDT

Investigating - Investigating - We are currently investigating sporadic errors and delays when trying to login to the Phreesia Dashboard.

All clients
All zones

Please process any payments during this time through: https://payments.phreesia.net/.

Please reference the following link to https://27.help.phreesia.net/?p=3977 for instructions on how to use this system.

Please check back at this page for additional updates.
Sep 22, 10:03 EDT

Sep 21, 2023

Dashboard Delays on Zones 2,3, and 4 (Resolved)

Resolved - Resolved - We continue to see normal performance with patient updates through the Phreesia Dashboard. We will be marking this incident as resolved.

Issue End: 11:30 AM EST

We apologize for the inconvenience this issue has caused.
Sep 21, 18:22 EDT

Monitoring - Monitoring - As of 11:30AM EST we are no longer experiencing a delay issue with patient updates through the Phreesia Dashboard. This was impacting patients progressing through the dashboard, adding appointments, and some PhreesiaPads/Arrival devices.

We will continue to monitor before marking this as fully resolved.
Sep 21, 12:01 EDT

Dashboard Delays on Zone 1 and EAP

Resolved - Resolved - We continue to see normal performance with patient updates through the Phreesia Dashboard across Zones 1 and EAP. We will be marking this incident as resolved.

Issue Start: 3:37 PM EST
Issue End: 5:42 PM EST

We apologize for the inconvenience this issue has caused.
Sep 21, 18:15 EDT

Monitoring - Monitoring - We are no longer experiencing delays with patient updates through the Phreesia Dashboard and errors when trying to log into the Phreesia Dashboard. This was impacting patients progressing through the dashboard and adding appointments.

We will continue to monitor before marking this as fully resolved.
Sep 21, 17:47 EDT

Investigating - Investigating - Our engineering team is currently investigating reports of delays with patient updates through the Phreesia Dashboard and errors when trying to log into the Phreesia Dashboard. This includes patients progressing through the dashboard and adding appointments.

All Clients
Zone 1 and EAP

Please check back at this page for additional updates.
Sep 21, 15:48 EDT

Emergency Maintenance on Zone1 and EAP

Resolved - Resolved - We continue to see normal performance across Zones 1 and EAP. We will be marking this incident as resolved.

The Auxiliary Payment System (APS) will be turned off at 3:30PM EST and all transactions will automatically be imported into Phreesia. You can visit our Help Page (https://27.help.phreesia.net/?p=3977) for additional information on how to see payments taken through APS and steps to re-assign and export payments (where applicable).

Payment Assurance scheduled payments that failed will have automatically reverted to an email payment reminder.

Issue Start: 9:08 AM EST
Issue End: 11:55 AM EST

We apologize for the inconvenience this issue has caused.
Sep 21, 15:30 EDT

Monitoring - Monitoring - Our team has successfully failed over to our backup systems and normal functionality has returned to Zones 1 and EAP. We will continue to monitor to ensure sustained performance before marking this issue as resolved.

If you are still seeing issues, please give a call into our support line at 888-654-7473 for further assistance.
Sep 21, 13:00 EDT

Update - Investigating - We are still working on the issue at this time. During this time please process any payments through our Auxiliary Payment System: https://payments.phreesia.net/

Please reference the following link to https://27.help.phreesia.net/?p=3977 for instructions on how to use this system.

Please check back at this page for additional updates.
Sep 21, 11:34 EDT

Update - Investigating - We are currently experiencing hardware failures with our data center. This is causing intermittent issues for some clients on Zones 1 and EAP. We are currently working on failing over the impacted servers to backup systems. During this time you may experience issues accessing the Phreesia Dashboard.

Please process any payments during this time through: https://payments.phreesia.net/.

Please reference the following link to https://27.help.phreesia.net/?p=3977 for instructions on how to use this system.

All Clients
Zones 1 and EAP

Please check back at this page for additional updates.
Sep 21, 10:55 EDT

Investigating - Investigating - Our engineering team is currently investigating reports of delays with patient updates through the Phreesia Dashboard. This includes patients progressing through the dashboard and adding appointments.

All Clients
Zone 1

Please check back at this page for additional updates.
Sep 21, 09:47 EDT

Phreesia Ticketing System Issues

Resolved - Resolved - Our ticketing system continues to perform as expected. We will be closing this incident out at this time and appreciate your understanding. We apologize for any inconvenience this may have caused your organization.
Sep 21, 12:46 EDT

Monitoring - Monitoring - Our ticketing system is now functional and we will continue monitoring the issue before closing the incident out. We apologize for the inconvenience this may have caused.

All Clients
All Zones
Sep 21, 11:04 EDT

Investigating - Investigating - Our ticketing system is currently experiencing issues. You may receive errors when trying to create a case from the Phreesia Dashboard. Sending an email to support@phreesia.com is also not creating cases. Our internal engineering teams are currently investigating.

If you have an urgent issue, please call our Phreesia Support line at (888)654-7473.

All Clients
All Zones

Please check back at this page for additional updates.
Sep 21, 09:40 EDT

Dashboard Delays on Zone 1 [RESOLVED]

Resolved - We experienced intermittent delays resulting in patients failing to appear on and progressing through the Phreesia Dashboard. These delays have been resolved and performance is back to normal.

Please contact our support line at 888-654-7473 if you are still experiencing issues.
Sep 21, 09:20 EDT

Sep 20, 2023

No incidents reported.

Sep 19, 2023

No incidents reported.

Sep 18, 2023

No incidents reported.