Update - Our Engineering team continues to escalate as Apriva works directly with TSYS to resolve.
Oct 22, 2024 - 09:49 EDT
Oct 22, 2024 - 09:49 EDT
Update - Apriva continues to work directly with TSYS to resolve.
Oct 21, 2024 - 20:14 EDT
Oct 21, 2024 - 20:14 EDT
Update - Apriva has notified us that TSYS payment processor is experiencing connection issues that may affect transactions. Apriva is working with the TSYS team for resolution. We will provide more updates as they come.
Oct 21, 2024 - 18:30 EDT
Oct 21, 2024 - 18:30 EDT
Investigating - We are seeing transactions failing sporadically for payments attempted through the Apriva gateway. Our engineering team is currently investigating the issue and we have escalated to Apriva.
All Zones - only customers using a gateway are impacted.
Please attempt to re-take any failed transactions in the interim.
Oct 21, 2024 - 17:56 EDT
All Zones - only customers using a gateway are impacted.
Please attempt to re-take any failed transactions in the interim.
Oct 21, 2024 - 17:56 EDT
About This Site
Welcome to the Phreesia status page.
Here you can actively see the current status of the Phreesia components.
You can subscribe and receive status updates as well as receive information for scheduled maintenance.
Zone 1
Degraded Performance
Phreesia Dashboard
Operational
PhreesiaPads
Operational
Eligibility and Benefits Verification
Operational
Support Portal
Operational
Single Sign-On to Phreesia Dashboard
Operational
Import Functions
Operational
Export Functions
Operational
Mobile - SMS
Operational
Mobile - Email
Operational
Patient Chat
Operational
Payment Services - Phreesia Processor
Operational
Payment Services - Gateway
Degraded Performance
Self-Scheduling
Operational
Arrival Stations
Operational
Zone 2
Degraded Performance
Phreesia Dashboard
Operational
PhreesiaPads
Operational
Eligibility and Benefits Verification
Operational
Support Portal
Operational
Single Sign-On to Phreesia Dashboard
Operational
Import Functions
Operational
Export Functions
Operational
Mobile - SMS
Operational
Mobile - Email
Operational
Patient Chat
Operational
Payment Services - Phreesia Processor
Operational
Payment Services - Gateway
Degraded Performance
Self-Scheduling
Operational
Arrival Stations
Operational
Zone 3
Degraded Performance
Phreesia Dashboard
Operational
PhreesiaPads
Operational
Eligibility and Benefits Verification
Operational
Support Portal
Operational
Single Sign-On to Phreesia Dashboard
Operational
Import Functions
Operational
Export Functions
Operational
Mobile - SMS
Operational
Mobile - Email
Operational
Patient Chat
Operational
Payment Services - Phreesia Processor
Operational
Payment Services - Gateway
Degraded Performance
Self-Scheduling
Operational
Arrival Stations
Operational
Zone 4
Degraded Performance
Phreesia Dashboard
Operational
PhreesiaPads
Operational
Eligibility and Benefits Verification
Operational
Support Portal
Operational
Single Sign-On to Phreesia Dashboard
Operational
Import Functions
Operational
Export Functions
Operational
Mobile - SMS
Operational
Mobile - Email
Operational
Patient Chat
Operational
Payment Services - Phreesia Processor
Operational
Payment Services - Gateway
Degraded Performance
Self-Scheduling
Operational
Arrival Stations
Operational
Zone 5
Degraded Performance
Phreesia Dashboard
Operational
PhreesiaPads
Operational
Eligibility and Benefits Verification
Operational
Support Portal
Operational
Single Sign-On to Phreesia Dashboard
Operational
Import Functions
Operational
Export Functions
Operational
Mobile - SMS
Operational
Mobile - Email
Operational
Patient Chat
Operational
Payment Services - Phreesia Processor
Operational
Payment Services - Gateway
Degraded Performance
Self-Scheduling
Operational
Arrival Stations
Operational
EAP
Degraded Performance
Phreesia Dashboard
Operational
PhreesiaPads
Operational
Eligibility and Benefits Verification
Operational
Support Portal
Operational
Single Sign-On to Phreesia Dashboard
Operational
Import Functions
Operational
Export Functions
Operational
Mobile - SMS
Operational
Mobile - Email
Operational
Patient Chat
Operational
Payment Services - Phreesia Processor
Operational
Payment Services - Gateway
Degraded Performance
Self-Scheduling
Operational
Arrival Stations
Operational
Phreesia Products
Operational
Appointment Accelerator
Operational
Eligibility and Benefits API
Operational
Flourish (Insignia)
Operational
PhreesiaOnCall
Operational
Phone System
Operational
Ticketing System
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance