Dashboard Performance Issues - Regional Network Disruption
Monitoring - We have observed improvements in regional network conditions in Texas and surrounding states, and affected users should now experience improved performance when navigating the Phreesia Dashboard. We will continue to monitor network conditions to ensure stability and provide further updates as more information becomes available.
Nov 04, 2026 - 18:39 EST
Investigating - We are aware of reports from some users experiencing slowness while navigating the Phreesia dashboard. Our investigation indicates this is related to regional ISP/network routing degradation and is not a widespread platform issue. The issue is limited to users in certain geographic regions, primarily Texas and surrounding states. Phreesia systems and infrastructure are operating normally. We are monitoring network conditions and tracking affected routes.
Nov 04, 2026 - 13:43 EST

About This Site

Welcome to the Phreesia status page.

Here you can actively see the current status of the Phreesia components.

You can subscribe and receive status updates as well as receive information for scheduled maintenance.

Zone 1 Degraded Performance
Phreesia Dashboard Degraded Performance
PhreesiaPads Operational
Eligibility and Benefits Verification Operational
Support Portal Operational
Single Sign-On to Phreesia Dashboard Operational
Import Functions Operational
Export Functions Operational
Mobile - SMS Operational
Mobile - Email Operational
Patient Chat Operational
Payment Services - Phreesia Processor Operational
Payment Services - Gateway Operational
Self-Scheduling Operational
Arrival Stations Operational
Zone 2 Degraded Performance
Phreesia Dashboard Degraded Performance
PhreesiaPads Operational
Eligibility and Benefits Verification Operational
Support Portal Operational
Single Sign-On to Phreesia Dashboard Operational
Import Functions Operational
Export Functions Operational
Mobile - SMS Operational
Mobile - Email Operational
Patient Chat Operational
Payment Services - Phreesia Processor Operational
Payment Services - Gateway Operational
Self-Scheduling Operational
Arrival Stations Operational
Zone 3 Degraded Performance
Phreesia Dashboard Degraded Performance
PhreesiaPads Operational
Eligibility and Benefits Verification Operational
Support Portal Operational
Single Sign-On to Phreesia Dashboard Operational
Import Functions Operational
Export Functions Operational
Mobile - SMS Operational
Mobile - Email Operational
Patient Chat Operational
Payment Services - Phreesia Processor Operational
Payment Services - Gateway Operational
Self-Scheduling Operational
Arrival Stations Operational
Zone 4 Degraded Performance
Phreesia Dashboard Degraded Performance
PhreesiaPads Operational
Eligibility and Benefits Verification Operational
Support Portal Operational
Single Sign-On to Phreesia Dashboard Operational
Import Functions Operational
Export Functions Operational
Mobile - SMS Operational
Mobile - Email Operational
Patient Chat Operational
Payment Services - Phreesia Processor Operational
Payment Services - Gateway Operational
Self-Scheduling Operational
Arrival Stations Operational
Zone 5 Degraded Performance
Phreesia Dashboard Degraded Performance
PhreesiaPads Operational
Eligibility and Benefits Verification Operational
Support Portal Operational
Single Sign-On to Phreesia Dashboard Operational
Import Functions Operational
Export Functions Operational
Mobile - SMS Operational
Mobile - Email Operational
Patient Chat Operational
Payment Services - Phreesia Processor Operational
Payment Services - Gateway Operational
Self-Scheduling Operational
Arrival Stations Operational
EAP Degraded Performance
Phreesia Dashboard Degraded Performance
PhreesiaPads Operational
Eligibility and Benefits Verification Operational
Support Portal Operational
Single Sign-On to Phreesia Dashboard Operational
Import Functions Operational
Export Functions Operational
Mobile - SMS Operational
Mobile - Email Operational
Patient Chat Operational
Payment Services - Phreesia Processor Operational
Payment Services - Gateway Operational
Self-Scheduling Operational
Arrival Stations Operational
VoiceAI Operational
VoiceAI Dashboard Operational
Patient Phone Communication Operational
Calltree / Greetings Operational
PhreesiaAuth (SSO) Operational
Import Functions Operational
Export Functions Operational
Mobile - SMS Operational
Mobile - Voice Operational
Mobile - Application Operational
Chat Operational
Phreesia Products Operational
Appointment Accelerator Operational
Eligibility and Benefits API Operational
Flourish (Insignia) Operational
Phone System Operational
Ticketing System Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Nov 5, 2026

No incidents reported today.

Nov 4, 2026

Unresolved incident: Dashboard Performance Issues - Regional Network Disruption.

Nov 3, 2026

PhreesiaPad Connectivity Issues in Zones 1 and 2
Resolved - The intermittent PhreesiaPad connectivity issues affecting Zones 1 and 2 have been fixed. We appreciate your patience while we worked to resolve this issue.
Nov 3, 09:18 EST
Update - We are planning to deploy a patch overnight to address the intermittent Pad connectivity issues affecting Zones 1 and 2. We will continue to monitor the situation and provide additional updates as more information becomes available.
Nov 2, 16:56 EST
Update - Our Engineering team continues to work on a fix for the intermittent Pad connectivity issues affecting Zones 1 and 2. We will provide additional updates as more information becomes available.
Nov 2, 15:13 EST
Identified - We have identified the issue causing PhreesiaPads to intermittently disconnect in Zones 1 and 2. Our Engineering team is actively working on a fix. We will provide updates as more information becomes available.
Nov 2, 12:32 EST
Investigating - We are currently investigating an issue that may be causing PhreesiaPads to intermittently disconnect in Zones 1 and 2. Mobile check-in may also be impacted to a lesser extent. We will provide updates as more information becomes available.
Nov 2, 11:38 EST

Nov 2, 2026

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

Intermittent Dashboard Delays
Resolved - The issue causing Dashboard information to intermittently not update as expected for a limited number of clients has been resolved. We appreciate your patience while our team worked to resolve this issue.
Oct 29, 08:40 EDT
Update - We are continuing to investigate an issue that may be causing Dashboard information to intermittently not update as expected for a limited number of clients. As a workaround, affected users can manually refresh the page to display the most up-to-date information. Our Engineering team remains actively engaged in investigating the issue. We will provide updates as more information becomes available.
Oct 28, 12:48 EDT
Investigating - We are currently investigating an issue that may be causing Dashboard information to not update as expected for a limited number of clients. Affected users may experience sporadic delays in seeing the most recent data. We will provide updates as more information becomes available.
Oct 28, 10:46 EDT

Oct 28, 2026

Oct 27, 2026

No incidents reported.

Oct 26, 2026

No incidents reported.

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

No incidents reported.

Oct 22, 2026

2FA User Login Delays
Resolved - The issue causing delays in the delivery of two-factor authentication (2FA) codes during user login has been resolved. Users should now receive 2FA codes as expected.
Oct 22, 10:05 EDT
Investigating - We are currently investigating an issue that may be causing delays in the delivery of two-factor authentication (2FA) codes when users attempt to log in. This issue is limited to the user login process. Engineering is actively investigating. We will provide updates as more information becomes available.
Oct 22, 09:23 EDT
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