All Systems Operational

About This Site

Welcome to the Phreesia status page.

Here you can actively see the current status of the Phreesia components.

You can subscribe and receive status updates as well as receive information for scheduled maintenance.

Zone 1 Operational
Phreesia Dashboard Operational
PhreesiaPads Operational
Eligibility and Benefits Verification Operational
Support Portal Operational
Single Sign-On to Phreesia Dashboard Operational
Import Functions Operational
Export Functions Operational
Mobile - SMS Operational
Mobile - Email Operational
Patient Chat Operational
Payment Services - Phreesia Processor Operational
Payment Services - Gateway Operational
Appointment Accelerator Operational
Zone 2 Operational
Phreesia Dashboard Operational
PhreesiaPads Operational
Eligibility and Benefits Verification Operational
Support Portal Operational
Single Sign-On to Phreesia Dashboard Operational
Import Functions Operational
Export Functions Operational
Mobile - SMS Operational
Mobile - Email Operational
Patient Chat Operational
Payment Services - Phreesia Processor Operational
Payment Services - Gateway Operational
Appointment Accelerator Operational
Zone 3 Operational
Phreesia Dashboard Operational
PhreesiaPads Operational
Eligibility and Benefits Verification Operational
Support Portal Operational
Single Sign-On to Phreesia Dashboard Operational
Import Functions Operational
Export Functions Operational
Mobile - SMS Operational
Mobile - Email Operational
Patient Chat Operational
Payment Services - Phreesia Processor Operational
Payment Services - Gateway Operational
Appointment Accelerator Operational
Zone 4 Operational
Phreesia Dashboard Operational
PhreesiaPads Operational
Eligibility and Benefits Verification Operational
Support Portal Operational
Single Sign-On to Phreesia Dashboard Operational
Import Functions Operational
Export Functions Operational
Mobile - SMS Operational
Mobile - Email Operational
Patient Chat Operational
Payment Services - Phreesia Processor Operational
Payment Services - Gateway Operational
Appointment Accelerator Operational
EAP Operational
Phreesia Dashboard Operational
PhreesiaPads Operational
Eligibility and Benefits Verification Operational
Support Portal Operational
Single Sign-On to Phreesia Dashboard Operational
Import Functions Operational
Export Functions Operational
Mobile - SMS Operational
Mobile - Email Operational
Patient Chat Operational
Payment Services - Phreesia Processor Operational
Payment Services - Gateway Operational
Appointment Accelerator Operational
Phreesia Systems Operational
Phone System Operational
Ticketing System Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 15, 2022

No incidents reported today.

Aug 14, 2022

No incidents reported.

Aug 13, 2022

No incidents reported.

Aug 12, 2022

No incidents reported.

Aug 11, 2022

No incidents reported.

Aug 10, 2022
Patient Chat Issues on Zone 4
Resolved - Resolved - We are seeing normal performance delivering text messages when using the Patient Chat feature. We will be marking this issue as resolved.
Aug 10, 08:10 EDT
Identified - Identified - We have identified and escalated this issue to our vendor for resolution.

Please check back at this page for additional updates.
Aug 9, 15:09 EDT
Investigating - Investigating - Our engineering team is investigating reports of text messages failing to send when using Patient Chat.

All clients
Zone 4

Please check back at this page for additional updates.
Aug 9, 13:33 EDT
Aug 9, 2022
Sporadic Dashboard Delays on Zone 1
Resolved - Resolved - We continue to see normal performance with the Phreesia Dashboard. We will now be marking this incident as resolved.

Issue Start: 10:10 AM EDT
Issue End: 10:52 AM EDT

We apologize for the inconvenience this caused your practice.
Aug 9, 13:24 EDT
Monitoring - Monitoring - Our engineering team has resolved the sporadic delays with the Phreesia dashboard and patients being stuck in the registration in progress section. We will continue to monitor performance prior to closing this incident.

We apologize for the inconvenience this caused your practice.
Aug 9, 11:14 EDT
Investigating - Investigating - Our engineering team is investigating reports of sporadic delays with the Phreesia dashboard and patients being stuck in the registration in progress section.

Some clients
Zone 1

Please check back at this page for additional updates.
Aug 9, 10:26 EDT
Aug 8, 2022

No incidents reported.

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022
Payment Balance Dashboard Delays on Zone 1
Resolved - Resolved - We continue to see normal performance with payment balances updating on the dashboard. We will now be marking this incident as resolved.

Issue Start: 6:18 AM EDT
Issue End: 9:40 AM EDT

We apologize for the inconvenience this caused your practice.
Aug 5, 10:36 EDT
Monitoring - Monitoring - Our engineering team has resolved the delays with payment balances updating on the dashboard. We will continue to monitor performance prior to closing this incident.

We apologize for the inconvenience this caused your practice.
Aug 5, 09:48 EDT
Investigating - Investigating - Our engineering team is currently investigating reports of delays with payment balances not updating.

All Clients

Zone 1

Please check back at this page for additional updates.
Aug 5, 09:13 EDT
Aug 4, 2022
Import Delays on Zone 1
Resolved - Resolved - We continue to see normal performance with importing appointments on Zone 1. We will now be marking this incident as resolved.

Issue Start: 10:01 AM EDT
Issue End: 10:20 AM EDT

We apologize for the inconvenience this caused your practice.
Aug 4, 11:07 EDT
Monitoring - Monitoring - Our engineering team has resolved the issues with importing appointments from your EMR/PM system. We will continue to monitor performance prior to closing this incident.

We apologize for the inconvenience this caused your practice.
Aug 4, 10:24 EDT
Investigating - Investigating - Our team is currently investigating reports of delays with importing appointments from EMR/PM systems.

All Clients
Zone 1

Please check back at this page for additional updates.
Aug 4, 10:10 EDT
AT&T ISP Customers Experiencing Dashboard Access Issues on Z3 & Z4
Resolved - Resolved - We are continuing to see successful access to the Dashboard on Zones 3 & 4. If you are still experiencing any issues or need assistance, please call our Support team at 888-654-7473.
Aug 4, 10:16 EDT
Monitoring - Monitoring - Through testing, we are now able to successfully access the Dashboard on both Zones 3 & 4 through the AT&T ISP.
Aug 4, 09:27 EDT
Investigating - Investigating - Our team is currently investigating reports of Z3 and Z4 end users being unable to access the Phreesia Dashboard with the AT&T ISP.

All Clients
Zone 3 & 4

Please check back at this page for additional updates.
Aug 4, 08:49 EDT
Aug 3, 2022

No incidents reported.

Aug 2, 2022
Export Issues on Zone 1
Resolved - We experienced export issues on Zone 1 today from 10:27 AM until 11:39 AM EST. During this time, exports may have failed and will need to be exported again. If you are still experiencing any issues or need assistance, please call our Support team at 888-654-7473.

We apologize for the inconvenience this caused your practice.
Aug 2, 12:06 EDT
Import Delays on Zone 1
Resolved - Resolved - We continue to see normal performance with importing appointments on Zone 1. We will now be marking this incident as resolved.

Issue Start: 9:48 AM EDT
Issue End: 11:04 AM EDT

We apologize for the inconvenience this caused your practice.
Aug 2, 12:05 EDT
Monitoring - Monitoring - Our engineering team has resolved the issues with importing appointments from your EMR/PM system. We will continue to monitor performance prior to closing this incident.

We apologize for the inconvenience this caused your practice.
Aug 2, 11:15 EDT
Investigating - Investigating - Our team is currently investigating reports of delays with importing appointments from EMR/PM systems.

All Clients
Zone 1

Please check back at this page for additional updates.
Aug 2, 09:50 EDT
Aug 1, 2022

No incidents reported.

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