Update - We are continuing to monitor the cybersecurity issue affecting Change Healthcare. Change Healthcare communicated that, out of an abundance of caution, they disconnected any system that they thought could be compromised or was adjacent to a system that could be compromised by the security issue.
We are continuing to route to other vendors for eligibility checks as needed to maintain operations. Our clients do not need to take any further action at this time.
Our team is continuing to monitor this issue closely and will share additional updates as needed.
We know that many of you rely on Change Healthcare for revenue cycle services. Phreesia has a robust suite of tools—including online payments and card on file—that are available to support your organization during this disruption. Please reach out to your Account Owner for more information.
Feb 27, 2024 - 14:16 EST
Update - We’re continuing to closely monitor the confirmed Change Healthcare cybersecurity issue that is causing significant disruptions across its organization.
We are routing to other vendors for eligibility checks as needed to maintain operations. Our clients do not need to take any further action at this time.
We will share additional updates as we get them. Please contact us with any further questions.
Feb 23, 2024 - 16:42 EST
Update - We’re continuing to closely monitor the confirmed Change Healthcare cybersecurity issue that is causing significant disruptions across its organization.
We are routing to other vendors for eligibility checks as needed to maintain operations. Our clients do not need to take any further action at this time.
We will share additional updates as we get them. Please contact us with any further questions.
Feb 22, 2024 - 17:28 EST
One of our Clearing House insurance vendors, Change Healthcare, experienced a network interruption that was related to a cyber security issue. We’ve stopped all eligibility traffic from routing to Change Healthcare and have redirected eligibility traffic to other Vendors, where applicable.
At this time you may experience time-out errors for eligibility checks on the Phreesia Dashboard. We will continue to update our status page as we get further updates.
Feb 21, 2024 - 18:59 EST
Resolved -
Resolved - We continue to see normal performance with Phreesia Dashboard logins. We will be marking this incident as resolved.
We apologize for any inconvenience this caused your organization.
Mar 12, 13:49 EDT
Monitoring -
Monitoring - Our engineering team has resolved the issues with the Phreesia Dashboard being inaccessible. We will continue to monitor performance prior to closing this incident out.
We apologize for the inconvenience this caused your organization.
Mar 12, 10:06 EDT
Investigating -
Investigating - We are currently investigating sporadic errors and delays when trying to login to the Phreesia Dashboard.
All clients Zone 1
Please check back at this page for additional updates.
Mar 12, 09:59 EDT