All Systems Operational

About This Site

Welcome to the Phreesia status page.

Here you can actively see the current status of the Phreesia components.

You can subscribe and receive status updates as well as receive information for scheduled maintenance.

Zone 1 Operational
Phreesia Dashboard Operational
PhreesiaPads Operational
Eligibility and Benefits Verification Operational
Support Portal Operational
Single Sign-On to Phreesia Dashboard Operational
Import Functions Operational
Export Functions Operational
Mobile - SMS Operational
Mobile - Email Operational
Patient Chat Operational
Payment Services - Phreesia Processor Operational
Payment Services - Gateway Operational
Self-Scheduling Operational
Arrival Stations Operational
Zone 2 Operational
Phreesia Dashboard Operational
PhreesiaPads Operational
Eligibility and Benefits Verification Operational
Support Portal Operational
Single Sign-On to Phreesia Dashboard Operational
Import Functions Operational
Export Functions Operational
Mobile - SMS Operational
Mobile - Email Operational
Patient Chat Operational
Payment Services - Phreesia Processor Operational
Payment Services - Gateway Operational
Self-Scheduling Operational
Arrival Stations Operational
Zone 3 Operational
Phreesia Dashboard Operational
PhreesiaPads Operational
Eligibility and Benefits Verification Operational
Support Portal Operational
Single Sign-On to Phreesia Dashboard Operational
Import Functions Operational
Export Functions Operational
Mobile - SMS Operational
Mobile - Email Operational
Patient Chat Operational
Payment Services - Phreesia Processor Operational
Payment Services - Gateway Operational
Self-Scheduling Operational
Arrival Stations Operational
Zone 4 Operational
Phreesia Dashboard Operational
PhreesiaPads Operational
Eligibility and Benefits Verification Operational
Support Portal Operational
Single Sign-On to Phreesia Dashboard Operational
Import Functions Operational
Export Functions Operational
Mobile - SMS Operational
Mobile - Email Operational
Patient Chat Operational
Payment Services - Phreesia Processor Operational
Payment Services - Gateway Operational
Self-Scheduling Operational
Arrival Stations Operational
Zone 5 Operational
Phreesia Dashboard Operational
PhreesiaPads Operational
Eligibility and Benefits Verification Operational
Support Portal Operational
Single Sign-On to Phreesia Dashboard Operational
Import Functions Operational
Export Functions Operational
Mobile - SMS Operational
Mobile - Email Operational
Patient Chat Operational
Payment Services - Phreesia Processor Operational
Payment Services - Gateway Operational
Self-Scheduling Operational
Arrival Stations Operational
EAP Operational
Phreesia Dashboard Operational
PhreesiaPads Operational
Eligibility and Benefits Verification Operational
Support Portal Operational
Single Sign-On to Phreesia Dashboard Operational
Import Functions Operational
Export Functions Operational
Mobile - SMS Operational
Mobile - Email Operational
Patient Chat Operational
Payment Services - Phreesia Processor Operational
Payment Services - Gateway Operational
Self-Scheduling Operational
Arrival Stations Operational
VoiceAI Operational
VoiceAI Dashboard Operational
Patient Phone Communication Operational
Calltree / Greetings Operational
PhreesiaAuth (SSO) Operational
Import Functions Operational
Export Functions Operational
Mobile - SMS Operational
Mobile - Voice Operational
Mobile - Application Operational
Chat Operational
Phreesia Products Operational
Appointment Accelerator Operational
Eligibility and Benefits API Operational
Flourish (Insignia) Operational
Phone System Operational
Ticketing System Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jun 21, 2026

No incidents reported today.

Jun 20, 2026

No incidents reported.

Jun 19, 2026
VoiceAI Disconnection Issues
Resolved - The VoiceAI issue has been resolved and calls are now transferring to staff as expected.
Jun 19, 15:52 EDT
Investigating - We are currently investigating an issue with VoiceAI where calls may be disconnected when being transferred to staff.

Engineering is actively investigating. We will provide updates as more information becomes available.
Jun 19, 13:15 EDT
VoiceAI Disconnection Issues
Resolved - The VoiceAI issue has been resolved and calls are now transferring to staff as expected.
Jun 19, 11:17 EDT
Investigating - We are currently investigating an issue with VoiceAI where calls may be disconnected when being transferred to staff.

Engineering is actively investigating. We will provide updates as more information becomes available.
Jun 19, 10:58 EDT
Jun 18, 2026

No incidents reported.

Jun 17, 2026
Phreesia Dashboard Issues
Resolved - Performance across the Phreesia Dashboard and SSO login has returned to normal and all systems are operational.
Jun 17, 12:02 EDT
Monitoring - We are no longer seeing issues with navigation in the Phreesia Dashboard. At this time, we are monitoring some performance issues related to SSO login. We will provide updates as more information becomes available.
Jun 17, 11:36 EDT
Investigating - We are currently investigating an issue that may be causing some users to experience difficulty logging into Dashboard and/or navigating within Dashboard.

Engineering is actively investigating. We will provide updates as more information becomes available.
Jun 17, 11:00 EDT
VoiceAI Calls Not Connecting
Resolved - We identified an issue where calls made using our VoiceAI product were sporadically not connecting. This may have impacted some VoiceAI call attempts during the affected window.

The issue has been resolved, and VoiceAI calls are now connecting as expected. We apologize for any inconvenience this may have caused.

Affected timeframe: 9:00 AM - 10:10 AM Eastern Time
Jun 17, 09:00 EDT
Jun 16, 2026

No incidents reported.

Jun 15, 2026

No incidents reported.

Jun 14, 2026

No incidents reported.

Jun 13, 2026

No incidents reported.

Jun 12, 2026

No incidents reported.

Jun 11, 2026
Dashboard Performance Issues - Regional Network Disruption
Resolved - We are no longer receiving reports of slowness while navigating the Phreesia Dashboard or completing intake forms.

Performance has remained stable, and Phreesia systems and infrastructure continue to operate normally.
Jun 11, 19:11 EDT
Monitoring - We continue to monitor reports from some users experiencing slowness while navigating the Phreesia Dashboard and completing intake forms.

Network conditions that may have been contributing to the issue improved overnight, and monitoring indicates performance has remained stable. We also received information indicating that a major regional internet connectivity issue impacted parts of the West Coast during the same timeframe, which aligns with the limited client impact observed.

Phreesia systems and infrastructure continued to operate normally, and this does not appear to have been a widespread Phreesia platform issue.
Jun 11, 09:32 EDT
Update - We are continuing to investigate reports from some users experiencing slowness while navigating the Phreesia dashboard and completing intake forms.

At this time, monitoring indicates error rates have decreased from earlier elevated levels. Some users may also be seeing improved performance, and reports of issues have slowed.

Current information continues to indicate the issue is related to regional ISP/network routing degradation impacting a limited number of clients on the West Coast and is not a widespread Phreesia platform issue. Phreesia systems and infrastructure continue to operate normally. We will continue to monitor network conditions, internal error trends, and user reports through the morning as normal traffic volumes return to validate that performance remains stable. We will provide another update as additional information becomes available.
Jun 10, 19:37 EDT
Investigating - We are aware of reports from some users experiencing slowness while navigating the Phreesia dashboard and completing intake forms. Our investigation indicates this is related to regional ISP/network routing degradation and is not a widespread platform issue.

The issue is limited to users in certain geographic regions, primarily on the West Coast. Phreesia systems and infrastructure are operating normally. We are monitoring network conditions and tracking affected routes.

We will provide an update as additional information becomes available.
Jun 10, 16:18 EDT
Jun 10, 2026
Jun 9, 2026

No incidents reported.

Jun 8, 2026

No incidents reported.

Jun 7, 2026

No incidents reported.

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