All Systems Operational

About This Site

Welcome to the Phreesia status page.

Here you can actively see the current status of the Phreesia components.

You can subscribe and receive status updates as well as receive information for scheduled maintenance.

Zone 1 Operational
Phreesia Dashboard Operational
PhreesiaPads Operational
Eligibility and Benefits Verification Operational
Support Portal Operational
Single Sign-On to Phreesia Dashboard Operational
Import Functions Operational
Export Functions Operational
Mobile - SMS Operational
Mobile - Email Operational
Patient Chat Operational
Payment Services - Phreesia Processor Operational
Payment Services - Gateway Operational
Zone 2 Operational
Phreesia Dashboard Operational
PhreesiaPads Operational
Eligibility and Benefits Verification Operational
Support Portal Operational
Single Sign-On to Phreesia Dashboard Operational
Import Functions Operational
Export Functions Operational
Mobile - SMS Operational
Mobile - Email Operational
Patient Chat Operational
Payment Services - Phreesia Processor Operational
Payment Services - Gateway Operational
Zone 3 Operational
Phreesia Dashboard Operational
PhreesiaPads Operational
Eligibility and Benefits Verification Operational
Support Portal Operational
Single Sign-On to Phreesia Dashboard Operational
Import Functions Operational
Export Functions Operational
Mobile - SMS Operational
Mobile - Email Operational
Patient Chat Operational
Payment Services - Phreesia Processor Operational
Payment Services - Gateway Operational
EAP Operational
Phreesia Dashboard Operational
PhreesiaPads Operational
Eligibility and Benefits Verification Operational
Support Portal Operational
Single Sign-On to Phreesia Dashboard Operational
Import Functions Operational
Export Functions Operational
Mobile - SMS Operational
Mobile - Email Operational
Patient Chat Operational
Payment Services - Phreesia Processor Operational
Payment Services - Gateway Operational
Phreesia Systems Operational
Phone System Operational
Ticketing System Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 19, 2021

No incidents reported today.

Jun 18, 2021

No incidents reported.

Jun 17, 2021

No incidents reported.

Jun 16, 2021

No incidents reported.

Jun 15, 2021

No incidents reported.

Jun 14, 2021

No incidents reported.

Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021

No incidents reported.

Jun 10, 2021
Issues with Patient Chat and Text Messaging
Resolved - Resolved - We continue to see normal performance with Patient Chat and Text Messaging. We will be marking this incident as resolved.

Start time: 7:41PM EST
End time: 8:28PM EST

We apologize for the inconvenience this has caused your practice.
Jun 10, 21:31 EDT
Monitoring - Monitoring - Our vendor has confirmed they have implemented the fix and we can confirm performance has returned to normal for Patient Chat and Text Messaging. We will continue to monitor before marking this incident as fully resolved.
Jun 10, 20:36 EDT
Identified - Identified


All Clients
All Zones
Our vendor which handles texting and patient chat have reported that they are currently experiencing issues with their commercial API again. They have identified the issue and are currently implementing a fix, however, this issue will cause errors with patient chat and text messaging to patients from the Phreesia Dashboard.

Email communication is fully functional, please use this method of communication in the interim.


Please check back at this page for additional updates.
Jun 10, 20:19 EDT
Issues with Patient Chat and Text Messaging
Resolved - Resolved - We continue to see normal performance with Patient Chat and Text Messaging. We will be marking this incident as resolved.

Issue Start: 2:32PM EST
Issue End: 3:38PM EST

We apologize for the inconvenience this has caused your practice.
Jun 10, 17:09 EDT
Monitoring - Monitoring - Our vendor has confirmed that performance has returned normal to Patient Chat and Text Messaging. We will continue to monitor before marking this incident as fully resolved.
Jun 10, 16:17 EDT
Investigating - Investigating - We are investigating an issue impacting:

All Clients
All Zones
Our vendor which handles texting and patient chat has reported that they are currently experiencing issues with their API. This will cause errors with patient chat and text messaging to patients from the Phreesia Dashboard.

Please check back at this page for additional updates.
Jun 10, 14:56 EDT
Jun 9, 2021

No incidents reported.

Jun 8, 2021

No incidents reported.

Jun 7, 2021

No incidents reported.

Jun 6, 2021

No incidents reported.

Jun 5, 2021

No incidents reported.

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