Resolved -
ConnectOnCall/VoiceAI patient search and matching functionality performance issues have been fully resolved. We apologize for any inconvenience and thank you for your patience.
Jun 24, 08:36 EDT
Monitoring -
Our engineering team was able to identify and resolve the issue affecting ConnectOnCall/VoiceAI for a subset of practices using Athena. Patient search and matching capabilities are currently operating as expected.
We are continuing to monitor and will confirm full resolution shortly.
Jun 23, 16:54 EDT
Investigating -
We are currently investigating connectivity issues affecting ConnectOnCall/VoiceAI for a subset of practices using Athena. Patient search and matching capabilities may be impacted during this time.
We are actively working to resolve this issue and will provide updates as they become available.
Jun 23, 12:04 EDT
Resolved -
VoiceAI Dashboard login and performance issues have been fully resolved. We apologize for any inconvenience and thank you for your patience.
Jun 23, 11:05 EDT
Monitoring -
VoiceAI Dashboard logins and performance have returned to normal following investigation and remediation by our engineering team. We are continuing to monitor and will confirm full resolution shortly.
Jun 23, 09:28 EDT
Investigating -
We are currently investigating an issue with the VoiceAI dashboard that may be causing some users to experience performance issues when launching or using the service.
Engineering is actively investigating, and we will provide updates as more information becomes available.
Jun 22, 10:51 EDT