All Systems Operational

About This Site

Welcome to the Phreesia status page.

Here you can actively see the current status of the Phreesia components.

You can subscribe and receive status updates as well as receive information for scheduled maintenance.

Zone 1 Operational
Phreesia Dashboard Operational
PhreesiaPads Operational
Import/Export Functions Operational
Payment Services Operational
Eligibility and Benefits Verification Operational
Mobile Operational
Support Portal Operational
Zone 2 Operational
Phreesia Dashboard Operational
PhreesiaPads Operational
Import/Export Functions Operational
Payment Services Operational
Eligibility and Benefits Verification Operational
Mobile Operational
Support Portal Operational
Zone 3 Operational
Phreesia Dashboard Operational
PhreesiaPads Operational
Import/Export Functions Operational
Payment Services Operational
Eligibility and Benefits Verification Operational
Mobile Operational
Support Portal Operational
EAP Operational
Phreesia Dashboard Operational
PhreesiaPads Operational
Import/Export Functions Operational
Payment Services Operational
Eligibility and Benefits Verification Operational
Mobile Operational
Support Portal Operational
Phreesia Systems Operational
Phone System Operational
Ticketing System Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 23, 2020

No incidents reported today.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020

No incidents reported.

Nov 18, 2020

No incidents reported.

Nov 17, 2020

No incidents reported.

Nov 16, 2020
Resolved - Performance has remained stable on Zone 2 and we will be closing out this issue now.

We apologize for the inconvenience this has caused your practice.
Nov 16, 13:44 EST
Monitoring - The service issue was resolved as of 11:48AM EST.
Dashboard performance has been fully restored. We will continue to monitor closely before marking this incident as resolved.

We apologize for the inconvenience this has caused.
Nov 16, 11:51 EST
Investigating - We have identified an issue impacting:

All Clients
Zone 2
We are currently investigating an issue where the Dashboard does not update automatically. A manual refresh of the browser will reflect any changes that occurred. Our engineering team is actively working on mitigation efforts and we expect this issue to be resolved shortly.

Please check back at this page for additional updates.
Nov 16, 11:46 EST
Nov 15, 2020

No incidents reported.

Nov 14, 2020

No incidents reported.

Nov 13, 2020
Resolved - Performance has remained stable throughout our monitoring, we will now be closing out this incident.

We apologize for the inconvenience this has caused your practice.
Nov 13, 13:44 EST
Monitoring - Our Engineering team has identified and resolved the sporadic Dashboard errors. Performance has returned to normal. We will continue to monitor closely.
Nov 13, 08:26 EST
Investigating - Hello,

Our Engineering team is currently investigating reports of sporadic errors while performing various dashboard actions.
Nov 13, 08:00 EST
Nov 12, 2020
Resolved - Performance has remained stable throughout our monitoring, we will now be closing out this incident.

We apologize for the inconvenience this has caused your practice.
Nov 12, 14:38 EST
Monitoring - Our Engineering team has identified the issue and we are seeing performance for the following components return to normal: Dashboard. PhreesiaPads, and Mobile functionality. Imports may still be delayed as we process through the queue.

We apologize for any inconvenience this may have caused.
Nov 12, 12:36 EST
Update - We have identified that pads are also experiencing errors, the Pads will display "Internet Connection has failed, please see front desk staff."
Nov 12, 11:51 EST
Update - We have identified that Zone 3 is also impacted by these issues, our Engineering team is continuing to investigate these import delays and errors.
Nov 12, 11:47 EST
Update - We are seeing errors while attempting to send out messages to patients using the Patient Chat feature, our Engineering team is investigating.
Nov 12, 11:40 EST
Investigating - Hello,

We are investigating an issue which is causing some import delays as well as sporadic DAN errors while attempting to manually send a pre-visit email and/or text to patients.
Nov 12, 11:30 EST
Nov 11, 2020

No incidents reported.

Nov 10, 2020
Resolved - Performance has remained stable on Zone 2 and we will be closing out this issue now.

We apologize for the inconvenience this has caused your practice.
Nov 10, 12:49 EST
Monitoring - The service issue was resolved as of 10:58AM EST.
Dashboard performance has been fully restored. We will continue to monitor closely before marking this incident as resolved.

We apologize for the inconvenience this has caused.
Nov 10, 11:08 EST
Update - We are continuing to investigate this issue.
Nov 10, 10:11 EST
Investigating - We have identified an issue impacting:

All Clients
Zone 2

We are currently investigating an issue where the Dashboard does not update automatically. A manual refresh of the browser will reflect any changes that occurred. Our engineering team is actively working on mitigation efforts and we expect this issue to be resolved shortly.

Please check back at this page for additional updates.
Nov 10, 09:58 EST
Nov 9, 2020
Resolved - The service issue was resolved as of 12:48PM EST.
Dashboard action performance has been fully restored on Zone 1. We will be marking this issue as fully resolved.

We apologize for the inconvenience this has caused.
Nov 9, 14:44 EST
Identified - Our engineering team has made adjustments and we are currently seeing improved performance with Dashboard actions on Zone 1. Our teams will continue to monitor to ensure stability before closing this incident.

We apologize for this inconvenience this has caused.
Nov 9, 11:44 EST
Investigating - We have identified an issue impacting:

All Clients
Zone 1
We are currently receiving reports that clients are experiencing slight delays with actions taking place on the dashboards. Our engineering team is currently investigating.

Please check back at this page for additional updates.
Nov 9, 11:23 EST
Resolved - Performance has remained stable on Zone 2 and we will be closing out this issue now.

We apologize for the inconvenience this has caused your practice.
Nov 9, 13:52 EST
Update - Performance has remained stable on Zone 2 and we will be closing out this issue now.

We apologize for the inconvenience this has caused your practice.
Nov 9, 13:51 EST
Monitoring - The service issue was resolved as of 11:36AM EST.
Import performance has been fully restored. We will continue to monitor closely before marking this incident as resolved.

We apologize for the inconvenience this has caused.
Nov 9, 11:42 EST
Identified - Our engineering team has made adjustments and we are currently seeing improved performance with Imports on Zone 2. Our teams will continue to monitor to ensure stability before closing this incident.

We apologize for this inconvenience this has caused.
Nov 9, 11:30 EST
Investigating - We have identified an issue impacting:

All Clients
Zone 2
We are currently receiving reports of imports being delayed. Our engineering team is investigating a fix for this service degradation.

Please check back at this page for additional updates.
Nov 9, 10:44 EST