All Systems Operational

About This Site

Welcome to the Phreesia status page.

Here you can actively see the current status of the Phreesia components.

You can subscribe and receive status updates as well as receive information for scheduled maintenance.

Zone 1 Operational
Phreesia Dashboard Operational
PhreesiaPads Operational
Eligibility and Benefits Verification Operational
Support Portal Operational
Single Sign-On to Phreesia Dashboard Operational
Import Functions Operational
Export Functions Operational
Mobile - SMS Operational
Mobile - Email Operational
Patient Chat Operational
Payment Services - Phreesia Processor Operational
Payment Services - Gateway Operational
Appointment Accelerator Operational
Zone 2 Operational
Phreesia Dashboard Operational
PhreesiaPads Operational
Eligibility and Benefits Verification Operational
Support Portal Operational
Single Sign-On to Phreesia Dashboard Operational
Import Functions Operational
Export Functions Operational
Mobile - SMS Operational
Mobile - Email Operational
Patient Chat Operational
Payment Services - Phreesia Processor Operational
Payment Services - Gateway Operational
Appointment Accelerator Operational
Zone 3 Operational
Phreesia Dashboard Operational
PhreesiaPads Operational
Eligibility and Benefits Verification Operational
Support Portal Operational
Single Sign-On to Phreesia Dashboard Operational
Import Functions Operational
Export Functions Operational
Mobile - SMS Operational
Mobile - Email Operational
Patient Chat Operational
Payment Services - Phreesia Processor Operational
Payment Services - Gateway Operational
Appointment Accelerator Operational
Zone 4 Operational
Phreesia Dashboard Operational
PhreesiaPads Operational
Eligibility and Benefits Verification Operational
Support Portal Operational
Single Sign-On to Phreesia Dashboard Operational
Import Functions Operational
Export Functions Operational
Mobile - SMS Operational
Mobile - Email Operational
Patient Chat Operational
Payment Services - Phreesia Processor Operational
Payment Services - Gateway Operational
Appointment Accelerator Operational
EAP Operational
Phreesia Dashboard Operational
PhreesiaPads Operational
Eligibility and Benefits Verification Operational
Support Portal Operational
Single Sign-On to Phreesia Dashboard Operational
Import Functions Operational
Export Functions Operational
Mobile - SMS Operational
Mobile - Email Operational
Patient Chat Operational
Payment Services - Phreesia Processor Operational
Payment Services - Gateway Operational
Appointment Accelerator Operational
Phreesia Systems Operational
Phone System Operational
Ticketing System Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 28, 2021

No incidents reported today.

Oct 27, 2021

No incidents reported.

Oct 26, 2021

No incidents reported.

Oct 25, 2021

No incidents reported.

Oct 24, 2021

No incidents reported.

Oct 23, 2021

No incidents reported.

Oct 22, 2021

No incidents reported.

Oct 21, 2021

No incidents reported.

Oct 20, 2021

No incidents reported.

Oct 19, 2021

No incidents reported.

Oct 18, 2021

No incidents reported.

Oct 17, 2021

No incidents reported.

Oct 16, 2021
Zone 3 Planned Maintenance
Completed - The Zone 3 Migration has been completed. All systems are currently operational, and performance is normal in Zone 3. Please remember that PhreesiaPads and Arrival stations will need to be rebooted before being used.

If you are experiencing any issues after rebooting your devices, please reach out to our Technical Support team at 888-654-7473.
Oct 16, 06:07 EDT
Update - Our Zone 3 Migration is taking longer than expected. We are happy to report that all customer data has been successfully migrated to our new data center. Our engineering and development teams are currently working diligently to test, verify and restore all Phreesia services as soon as possible.

Currently the Phreesia Dashboard is available and payment transactions can be completed.

Please expect service interruptions as our team completes this migration.

We will continue to update our status page with the latest information. We apologize for the inconvenience this may cause your practice.
Oct 16, 05:38 EDT
In progress - The Zone 3 migration is currently in progress. We will provide updates as necessary.
Oct 16, 00:01 EDT
Scheduled - Phreesia will be performing scheduled Zone 3 maintenance on the night of Friday, Oct. 15 and into the morning of Saturday, Oct. 16. The migration will happen overnight during our scheduled maintenance window, from 12 AM to 6 AM EDT on Oct 16.

We expect the migration to require the full duration of the maintenance window, and we expect Phreesia services to be severely impacted during this timeframe. Patients attempting to register, pay or schedule appointments online during this time will be directed to an “Upgrade in Progress” page and asked to complete these tasks at a later time.

We do not expect any loss of data or functionality – though certain services may be impaired during the day on Saturday, Oct. 16. We have established a comprehensive roll-back plan in the event of unforeseen circumstances during the migration and a back-up payment service will be available if needed.

Pads and Arrival stations will need to be rebooted after the migration. It is preferable to shut them off at the end of the day Friday in anticipation of the migration.

If you have any questions about our upcoming Zone 3 data center migration – please reach out to your account owner with any questions.

We will continue to use our status page to communicate real time updates. Please subscribe in advance by clicking “Subscribe to Updates” in the top right corner.

We do not anticipate any impact to Zone 1, 2 and 4 customers.
Oct 14, 11:33 EDT
Oct 15, 2021
Issues with Appointment Accelerator
Resolved - Resolved - We continue to see normal performance with Appointment Accelerator and will be marking this incident as resolved.

Issue Start: 9:32 AM EST
Issue End: 11:02 AM EST

We apologize for the inconvenience this caused your practice.
Oct 15, 12:36 EDT
Monitoring - Monitoring - Our engineering team has identified and resolved the issue, Appointment Accelerator performance has returned to normal and any messages that were queued during the issue are now being processed. We will continue to monitor performance prior to closing this incident out.

We apologize for the inconvenience this caused your practice
Oct 15, 11:22 EDT
Investigating - Investigating - Our team is currently investigating issues with Appointment Accelerator. While we investigate these issues, users that try to log in will receive a message that we are in maintenance mode and patients that respond to tests will not receive a response right now. Their messages will be queued and processed later.

All Clients
All Zones

Please check back at this page for additional updates.
Oct 15, 10:13 EDT
Oct 14, 2021

No incidents reported.

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