All Systems Operational

About This Site

Welcome to the Phreesia status page.

Here you can actively see the current status of the Phreesia components.

You can subscribe and receive status updates as well as receive information for scheduled maintenance.

Zone 1 Operational
Phreesia Dashboard Operational
PhreesiaPads Operational
Eligibility and Benefits Verification Operational
Support Portal Operational
Single Sign-On to Phreesia Dashboard Operational
Import Functions Operational
Export Functions Operational
Mobile - SMS Operational
Mobile - Email Operational
Patient Chat Operational
Payment Services - Phreesia Processor Operational
Payment Services - Gateway Operational
Appointment Accelerator Operational
Zone 2 Operational
Phreesia Dashboard Operational
PhreesiaPads Operational
Eligibility and Benefits Verification Operational
Support Portal Operational
Single Sign-On to Phreesia Dashboard Operational
Import Functions Operational
Export Functions Operational
Mobile - SMS Operational
Mobile - Email Operational
Patient Chat Operational
Payment Services - Phreesia Processor Operational
Payment Services - Gateway Operational
Appointment Accelerator Operational
Zone 3 Operational
Phreesia Dashboard Operational
PhreesiaPads Operational
Eligibility and Benefits Verification Operational
Support Portal Operational
Single Sign-On to Phreesia Dashboard Operational
Import Functions Operational
Export Functions Operational
Mobile - SMS Operational
Mobile - Email Operational
Patient Chat Operational
Payment Services - Phreesia Processor Operational
Payment Services - Gateway Operational
Appointment Accelerator Operational
Zone 4 Operational
Phreesia Dashboard Operational
PhreesiaPads Operational
Eligibility and Benefits Verification Operational
Support Portal Operational
Single Sign-On to Phreesia Dashboard Operational
Import Functions Operational
Export Functions Operational
Mobile - SMS Operational
Mobile - Email Operational
Patient Chat Operational
Payment Services - Phreesia Processor Operational
Payment Services - Gateway Operational
Appointment Accelerator Operational
EAP Operational
Phreesia Dashboard Operational
PhreesiaPads Operational
Eligibility and Benefits Verification Operational
Support Portal Operational
Single Sign-On to Phreesia Dashboard Operational
Import Functions Operational
Export Functions Operational
Mobile - SMS Operational
Mobile - Email Operational
Patient Chat Operational
Payment Services - Phreesia Processor Operational
Payment Services - Gateway Operational
Appointment Accelerator Operational
Phreesia Systems Operational
Phone System Operational
Ticketing System Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 26, 2022

No incidents reported today.

Jan 25, 2022

No incidents reported.

Jan 24, 2022
Sporadic PhreesiaPad and Dashboard Errors on Zone 1
Resolved - Resolved - We continue to see normal performance with using the PhreesiaPads and Dashboard. We will now be marking this incident as resolved.

Issue Start: 9:52 AM EST
Issue End: 11:20 AM EST

We apologize for the inconvenience this caused your practice.
Jan 24, 12:55 EST
Monitoring - Monitoring - Our engineering team has resolved the issues with sporadic errors on the Dashboard and PhreesiaPads. We will continue to monitor performance prior to closing this incident out.

We apologize for the inconvenience this caused your practice.
Jan 24, 11:24 EST
Investigating - Investigating - We are seeing further reports of sporadic errors with the Dashboard and PhreesiaPads. Our engineering team is currently investigating and working on resolving the issue.

Please check back at this page for additional updates.
Jan 24, 11:08 EST
Monitoring - Monitoring - Our engineering team has resolved the issues with sporadic errors on the Dashboard and PhreesiaPads. We will continue to monitor performance prior to closing this incident out.

We apologize for the inconvenience this caused your practice.
Jan 24, 10:51 EST
Investigating - Investigating - Our team is currently investigating some sporadic errors with the Dashboard and PhreesiaPads.

All Clients
Zone 1

Please check back at this page for additional updates.
Jan 24, 10:17 EST
Jan 23, 2022
Delay with Patients receiving Pre-Visit and In-Office Mobile Messages on Zone 4
Resolved - We continue to see normal performance with SMS Pre-Visit and in-office messages being delivered to patients and will be marking this incident as resolved.

Issue Start: 5:59 AM EST
Issue End: 3:33 PM EST

We apologize for the inconvenience this caused your practice.
Jan 23, 16:39 EST
Monitoring - Our SMS vendor has isolated the issue and has restored functionality. SMS Pre-Visit and in-office mobile messages are now being sent as expected on Zone 4.

We apologize for the inconvenience this caused your practice.
Jan 23, 15:51 EST
Identified - Our SMS vendor has isolated the issue and is working on a resolution.

All Clients
Zone 4

Email communication is still fully functional; please use these methods of communication in the interim. Please check back at this page for additional updates.
Jan 23, 15:28 EST
Update - Our team is currently investigating delays with patients receiving Pre-Visit and in-office mobile messages on Zone 4. Our team has reached out to our SMS vendor to investigate as well.

All Clients
Zone 4

Email communication is still fully functional; please use these methods of communication in the interim. Please check back at this page for additional updates.
Jan 23, 11:46 EST
Investigating - Our team is currently investigating delays with patients receiving Pre-Visit and in-office mobile messages on Zone 4

All Clients
Zone 4

Email communication is still fully functional, please use these methods of communication in the interim. Please check back at this page for additional updates.
Jan 23, 08:35 EST
Jan 22, 2022

No incidents reported.

Jan 21, 2022

No incidents reported.

Jan 20, 2022
Texts not being delivered to patients on All Zones
Resolved - Resolved - We continue to see normal performance with text messages being delivered to patients and will be marking this incident as resolved.

Issue Start: 8:16 AM EST
Issue End: 10:16 AM EST

We apologize for the inconvenience this caused your practice.
Jan 20, 12:40 EST
Monitoring - Monitoring - Our partner has resolved the issue with texts not being delivered and we are seeing performance return to normal. We will continue to monitor performance prior to closing this incident out.

We apologize for the inconvenience this caused your practice.
Jan 20, 10:36 EST
Investigating - Investigating - Our team is currently investigating texts not being delivered to patients across all zones.

All Clients
All Zones

Email communication is still fully functional, please use these methods of communication in the interim. Please check back at this page for additional updates.
Jan 20, 09:02 EST
Jan 19, 2022

No incidents reported.

Jan 18, 2022

No incidents reported.

Jan 17, 2022

No incidents reported.

Jan 16, 2022

No incidents reported.

Jan 15, 2022

No incidents reported.

Jan 14, 2022
Texts not being delivered to patients on All Zones
Resolved - Resolved - We have confirmed with our partner that the texting issue and the delivery notification issue are now resolved. We will now be closing out this issue.

Issue Start: 8:35 AM EST
Text Delays Resolved: 12:30PM EST
Delivery Notifications Resolved: 9:15PM EST

We apologize for any inconvenience this may have caused.
Jan 14, 21:28 EST
Monitoring - Monitoring - Our partner has resolved the issue with delivery notifications not appearing, they are currently processing through the backlog of delivery notifications and expect that they will start to appear in real time in approximately 3-4 hours.

Once we confirm the delivery notifications are appearing in real time we will proceed to close out this incident.
Jan 14, 18:55 EST
Update - Identified - Our partner has applied a fix which is allowing text messages to be sent and received. Delivery confirmations are not currently working however the text messages are being sent successfully.


We will continue to provide updates as we work with our partner.
Jan 14, 14:17 EST
Update - Identified- Our partner continues to work on implementing a resolution for the texting issues.

Please check back at this page for additional updates.
Jan 14, 11:19 EST
Identified - Identified- Our partner has identified the text issues and is currently working on a resolution.

Please check back at this page for additional updates.
Jan 14, 10:09 EST
Investigating - Investigating - Our team is currently investigating texts not being delivered to patients across all zones.

All Clients
All Zones

Email communication is still fully functional, please use these methods of communication in the interim. Please check back at this page for additional updates.
Jan 14, 08:59 EST
Jan 13, 2022

No incidents reported.

Jan 12, 2022

No incidents reported.

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