Elevated Eligibility API Transaction Failures
Investigating - We are investigating elevated transaction failures affecting eligibility requests routed through our Eligibility API. Some affected API requests may time out or return errors, preventing eligibility responses from being returned successfully for external vendors leveraging this service.

Eligibility & Benefits results accessed through the Phreesia Dashboard are not impacted.

Our teams are actively investigating and monitoring the impact. We will provide an update as more information becomes available.
Aug 14, 2026 - 10:53 EDT

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Welcome to the Phreesia status page.

Here you can actively see the current status of the Phreesia components.

You can subscribe and receive status updates as well as receive information for scheduled maintenance.

Zone 1 Operational
Phreesia Dashboard Operational
PhreesiaPads Operational
Eligibility and Benefits Verification Operational
Support Portal Operational
Single Sign-On to Phreesia Dashboard Operational
Import Functions Operational
Export Functions Operational
Mobile - SMS Operational
Mobile - Email Operational
Patient Chat Operational
Payment Services - Phreesia Processor Operational
Payment Services - Gateway Operational
Self-Scheduling Operational
Arrival Stations Operational
Zone 2 Operational
Phreesia Dashboard Operational
PhreesiaPads Operational
Eligibility and Benefits Verification Operational
Support Portal Operational
Single Sign-On to Phreesia Dashboard Operational
Import Functions Operational
Export Functions Operational
Mobile - SMS Operational
Mobile - Email Operational
Patient Chat Operational
Payment Services - Phreesia Processor Operational
Payment Services - Gateway Operational
Self-Scheduling Operational
Arrival Stations Operational
Zone 3 Operational
Phreesia Dashboard Operational
PhreesiaPads Operational
Eligibility and Benefits Verification Operational
Support Portal Operational
Single Sign-On to Phreesia Dashboard Operational
Import Functions Operational
Export Functions Operational
Mobile - SMS Operational
Mobile - Email Operational
Patient Chat Operational
Payment Services - Phreesia Processor Operational
Payment Services - Gateway Operational
Self-Scheduling Operational
Arrival Stations Operational
Zone 4 Operational
Phreesia Dashboard Operational
PhreesiaPads Operational
Eligibility and Benefits Verification Operational
Support Portal Operational
Single Sign-On to Phreesia Dashboard Operational
Import Functions Operational
Export Functions Operational
Mobile - SMS Operational
Mobile - Email Operational
Patient Chat Operational
Payment Services - Phreesia Processor Operational
Payment Services - Gateway Operational
Self-Scheduling Operational
Arrival Stations Operational
Zone 5 Operational
Phreesia Dashboard Operational
PhreesiaPads Operational
Eligibility and Benefits Verification Operational
Support Portal Operational
Single Sign-On to Phreesia Dashboard Operational
Import Functions Operational
Export Functions Operational
Mobile - SMS Operational
Mobile - Email Operational
Patient Chat Operational
Payment Services - Phreesia Processor Operational
Payment Services - Gateway Operational
Self-Scheduling Operational
Arrival Stations Operational
EAP Operational
Phreesia Dashboard Operational
PhreesiaPads Operational
Eligibility and Benefits Verification Operational
Support Portal Operational
Single Sign-On to Phreesia Dashboard Operational
Import Functions Operational
Export Functions Operational
Mobile - SMS Operational
Mobile - Email Operational
Patient Chat Operational
Payment Services - Phreesia Processor Operational
Payment Services - Gateway Operational
Self-Scheduling Operational
Arrival Stations Operational
VoiceAI Operational
VoiceAI Dashboard Operational
Patient Phone Communication Operational
Calltree / Greetings Operational
PhreesiaAuth (SSO) Operational
Import Functions Operational
Export Functions Operational
Mobile - SMS Operational
Mobile - Voice Operational
Mobile - Application Operational
Chat Operational
Phreesia Products Degraded Performance
Appointment Accelerator Operational
Eligibility and Benefits API Degraded Performance
Flourish (Insignia) Operational
Phone System Operational
Ticketing System Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Aug 16, 2026

No incidents reported today.

Aug 15, 2026

No incidents reported.

Aug 14, 2026

Dashboard Performance Issues - Regional Network Disruption
Resolved - Earlier today, some users in certain geographic regions, primarily on the West Coast, may have experienced slowness while accessing the Phreesia platform and completing intake forms.

Our investigation indicates this was related to regional ISP/network routing degradation and was not a widespread Phreesia platform issue. Phreesia systems and infrastructure remained operating normally.

We are no longer receiving reports of slowness, and performance has remained stable.
Aug 14, 14:00 EDT

Aug 13, 2026

No incidents reported.

Aug 12, 2026

No incidents reported.

Aug 11, 2026

No incidents reported.

Aug 10, 2026

No incidents reported.

Aug 9, 2026

No incidents reported.

Aug 8, 2026

No incidents reported.

Aug 7, 2026

Export Delays on Zone 1 / Zone 2
Resolved - The issue causing delays when exporting information from Phreesia to EMR/PM systems in Zone 1 and Zone 2 has been resolved. Exports are processing as expected.
Aug 7, 10:38 EDT
Investigating - We are currently investigating an issue in Zone 1 and Zone 2, which may be causing delays when exporting information from Phreesia to EMR/PM systems.

We will provide updates as more information becomes available.
Aug 7, 09:14 EDT

Aug 6, 2026

No incidents reported.

Aug 5, 2026

No incidents reported.

Aug 4, 2026

No incidents reported.

Aug 3, 2026

No incidents reported.

Aug 2, 2026

No incidents reported.

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