Update - We are continuing to monitor the cybersecurity issue affecting Change Healthcare. Change Healthcare communicated that, out of an abundance of caution, they disconnected any system that they thought could be compromised or was adjacent to a system that could be compromised by the security issue.

For the latest updates on status of the issue, please check the Optum status updates page: https://status.changehealthcare.com/incidents/hqpjz25fn3n7

We are continuing to route to other vendors for eligibility checks as needed to maintain operations. Our clients do not need to take any further action at this time.

Our team is continuing to monitor this issue closely and will share additional updates as needed.

We know that many of you rely on Change Healthcare for revenue cycle services. Phreesia has a robust suite of tools—including online payments and card on file—that are available to support your organization during this disruption. Please reach out to your Account Owner for more information.

Feb 27, 2024 - 14:16 EST
Update - We’re continuing to closely monitor the confirmed Change Healthcare cybersecurity issue that is causing significant disruptions across its organization.

We are routing to other vendors for eligibility checks as needed to maintain operations. Our clients do not need to take any further action at this time.

We will share additional updates as we get them. Please contact us with any further questions.

Feb 23, 2024 - 16:42 EST
Update - We’re continuing to closely monitor the confirmed Change Healthcare cybersecurity issue that is causing significant disruptions across its organization.

We are routing to other vendors for eligibility checks as needed to maintain operations. Our clients do not need to take any further action at this time.

We will share additional updates as we get them. Please contact us with any further questions.

Feb 22, 2024 - 17:28 EST
Identified - Identified - Increased Insurance Time-Outs – Change Healthcare Network Interruption

All Clients
All Zones

One of our Clearing House insurance vendors, Change Healthcare, experienced a network interruption that was related to a cyber security issue. We’ve stopped all eligibility traffic from routing to Change Healthcare and have redirected eligibility traffic to other Vendors, where applicable.

At this time you may experience time-out errors for eligibility checks on the Phreesia Dashboard. We will continue to update our status page as we get further updates.

Feb 21, 2024 - 18:59 EST

About This Site

Welcome to the Phreesia status page.

Here you can actively see the current status of the Phreesia components.

You can subscribe and receive status updates as well as receive information for scheduled maintenance.

Zone 1 Degraded Performance
Phreesia Dashboard Operational
PhreesiaPads Operational
Eligibility and Benefits Verification Degraded Performance
Support Portal Operational
Single Sign-On to Phreesia Dashboard Operational
Import Functions Operational
Export Functions Operational
Mobile - SMS Operational
Mobile - Email Operational
Patient Chat Operational
Payment Services - Phreesia Processor Operational
Payment Services - Gateway Operational
Self-Scheduling Operational
Arrival Stations Operational
Zone 2 Degraded Performance
Phreesia Dashboard Operational
PhreesiaPads Operational
Eligibility and Benefits Verification Degraded Performance
Support Portal Operational
Single Sign-On to Phreesia Dashboard Operational
Import Functions Operational
Export Functions Operational
Mobile - SMS Operational
Mobile - Email Operational
Patient Chat Operational
Payment Services - Phreesia Processor Operational
Payment Services - Gateway Operational
Self-Scheduling Operational
Arrival Stations Operational
Zone 3 Degraded Performance
Phreesia Dashboard Operational
PhreesiaPads Operational
Eligibility and Benefits Verification Degraded Performance
Support Portal Operational
Single Sign-On to Phreesia Dashboard Operational
Import Functions Operational
Export Functions Operational
Mobile - SMS Operational
Mobile - Email Operational
Patient Chat Operational
Payment Services - Phreesia Processor Operational
Payment Services - Gateway Operational
Self-Scheduling Operational
Arrival Stations Operational
Zone 4 Degraded Performance
Phreesia Dashboard Operational
PhreesiaPads Operational
Eligibility and Benefits Verification Degraded Performance
Support Portal Operational
Single Sign-On to Phreesia Dashboard Operational
Import Functions Operational
Export Functions Operational
Mobile - SMS Operational
Mobile - Email Operational
Patient Chat Operational
Payment Services - Phreesia Processor Operational
Payment Services - Gateway Operational
Self-Scheduling Operational
Arrival Stations Operational
Zone 5 Operational
Phreesia Dashboard Operational
PhreesiaPads Operational
Eligibility and Benefits Verification Operational
Support Portal Operational
Single Sign-On to Phreesia Dashboard Operational
Import Functions Operational
Export Functions Operational
Mobile - SMS Operational
Mobile - Email Operational
Patient Chat Operational
Payment Services - Phreesia Processor Operational
Payment Services - Gateway Operational
Self-Scheduling Operational
Arrival Stations Operational
EAP Degraded Performance
Phreesia Dashboard Operational
PhreesiaPads Operational
Eligibility and Benefits Verification Degraded Performance
Support Portal Operational
Single Sign-On to Phreesia Dashboard Operational
Import Functions Operational
Export Functions Operational
Mobile - SMS Operational
Mobile - Email Operational
Patient Chat Operational
Payment Services - Phreesia Processor Operational
Payment Services - Gateway Operational
Self-Scheduling Operational
Arrival Stations Operational
Phreesia Products Operational
Appointment Accelerator Operational
Eligibility and Benefits API Operational
Flourish (Insignia) Operational
PhreesiaOnCall Operational
Phone System Operational
Ticketing System Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 19, 2024

No incidents reported today.

Mar 18, 2024

No incidents reported.

Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024

No incidents reported.

Mar 14, 2024

No incidents reported.

Mar 13, 2024

No incidents reported.

Mar 12, 2024
Resolved - Resolved - We continue to see normal performance with Phreesia Dashboard logins. We will be marking this incident as resolved.

We apologize for any inconvenience this caused your organization.

Mar 12, 13:49 EDT
Monitoring - Monitoring - Our engineering team has resolved the issues with the Phreesia Dashboard being inaccessible. We will continue to monitor performance prior to closing this incident out.

We apologize for the inconvenience this caused your organization.

Mar 12, 10:06 EDT
Investigating - Investigating - We are currently investigating sporadic errors and delays when trying to login to the Phreesia Dashboard.

All clients
Zone 1

Please check back at this page for additional updates.

Mar 12, 09:59 EDT
Mar 11, 2024

No incidents reported.

Mar 10, 2024

No incidents reported.

Mar 9, 2024

No incidents reported.

Mar 8, 2024

No incidents reported.

Mar 7, 2024

No incidents reported.

Mar 6, 2024

No incidents reported.

Mar 5, 2024

No incidents reported.