Completed -
The scheduled maintenance has been completed.
May 20, 01:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 00:00 EDT
Scheduled -
Phreesia will be performing scheduled Zone 4 maintenance in the early morning hours of Tuesday May 20th 12AM ET. This maintenance will occur within Phreesia's maintenance window and will take 1 hour. Phreesia services will be impacted during this time.
End users expecting to access the Phreesia Dashboard will be met with a "maintenance in progress" message
Patients attempting to register, pay or schedule appointments online or in-office during this time will be directed to an “Upgrade in Progress” page and asked to complete these tasks at a later time.
We do not expect any loss of data during or after the maintenance
We have established a comprehensive roll-back plan in the event of unforeseen circumstances
If you have any questions about our upcoming Zone 4 maintenance – please reach out to your account owner with any questions. We will continue to use our status page to communicate real time updates.
Please subscribe in advance by clicking “Subscribe to Updates” in the top right corner. We do not anticipate any impact to Zone 1, 2, 3 and 5 customers.
May 13, 09:51 EDT
Resolved -
We have continued to observe no further issues with collecting payments via credit card swipes, both on Pads and through the Dashboard.
We will now mark this as resolved.
May 13, 17:08 EDT
Monitoring -
We are no longer seeing issues with collecting payments when swiping a credit card on Pads and the Dashboard. We are currently monitoring to ensure continued stability.
May 13, 12:29 EDT
Investigating -
Our Engineering team is currently investigating an issue where users are unable to collect payments when swiping a credit card on Pads and the Dashboard. Transactions can still be taken by manually entering the card information on the Dashboard.
Please check back at this page for additional updates.
May 13, 10:42 EDT