[RESOLVED] - SMS Delivery Issues for Patient Communications

Incident Report for Phreesia

Resolved

Resolved: Phreesia identified and resolved an issue that caused errors when staff sent SMS patient communications from the dashboard between 11:50 PM ET on November 12 and 5:08 AM ET on November 13. Email delivery was not affected. Text messages queued during this time are being reprocessed, so some patients may receive them later than originally scheduled.

Posted Nov 13, 2026 - 05:00 EST