Patient Chat Delivery Issues
Incident Report for Phreesia
Resolved - We continue to see normal performance across the Phreesia platform. We will be marking this incident as resolved.

Issue Start: 11:09 AM ET
Issue End: 11:33 AM ET

We apologize for the inconvenience this caused your practice.
Posted Feb 28, 2023 - 13:47 EST
Monitoring - Our SMS vendor was able to resolve the issue and we are no longer seeing delays with delivery receipts as well as patient responses for Patient Chat.

We will continue to monitor performance prior to closing out this incident.
Posted Feb 28, 2023 - 11:50 EST
Investigating - We are currently seeing issues with delivery receipts appearing on the Phreesia Dashboard for Patient Chat as well as delays with patient responses due to an issue with our SMS vendor, ZipWhip. Please check here for additional updates. 

All Clients
All Zones
Posted Feb 28, 2023 - 11:33 EST
This incident affected: Zone 4 (Patient Chat), Zone 1 (Patient Chat), Zone 2 (Patient Chat), Zone 3 (Patient Chat), and EAP (Patient Chat).