Apriva Gateway Transaction Issues

Incident Report for Phreesia

Resolved

We have observed stability with the Apriva gateway and will be marking the issue as resolved.

11/18/2024
Issue Start: 12:53 PM ET
Issue End: 2:44 PM ET

We apologize for any inconvenience this has caused.
Posted Nov 26, 2024 - 08:59 EST

Monitoring

We are seeing successful transactions process through the gateway. We will continue to monitor.
Posted Nov 18, 2024 - 14:59 EST

Investigating

Investigating - Apriva is investigating urgently to try and remediate the problem. We will continue to provide updates as they come.
Posted Nov 18, 2024 - 14:34 EST

Update

We are observing intermittent issues with taking payment transactions through the Apriva gateway on all zones and have escalated to Apriva to investigate.
Posted Nov 18, 2024 - 13:11 EST

Update

We are seeing successful transactions process through the gateway after a fix applied by Apriva. We will continue to monitor before closing out the incident.
Posted Nov 16, 2024 - 06:55 EST

Monitoring

Investigating - Apriva continues to investigate urgently to try and remediate the problem. We will continue to provide updates as they come.
Posted Nov 16, 2024 - 05:49 EST

Investigating

We are observing intermittent issues with taking payment transactions through the Apriva gateway on all zones. Apriva is investigating.
Posted Nov 16, 2024 - 04:14 EST

Monitoring

We are seeing successful transactions process through the gateway. We will continue to monitor before closing out the incident.
Posted Nov 15, 2024 - 15:29 EST

Update

Investigating - Apriva continues to investigate urgently to try and remediate the problem. We will continue to provide updates as they come.
Posted Nov 15, 2024 - 14:30 EST

Update

Investigating - Apriva continues to investigate urgently to try and remediate the problem. We will continue to provide updates as they come.
Posted Nov 15, 2024 - 13:30 EST

Update

Investigating - Apriva continues to investigate urgently to try and remediate the problem. We will continue to provide updates as they come.
Posted Nov 15, 2024 - 12:27 EST

Update

Investigating - Apriva continues to investigate urgently to try and remediate the problem. We will continue to provide updates as they come.
Posted Nov 15, 2024 - 11:33 EST

Update

Investigating - Apriva is investigating the issue to remediate the problem. We are keeping close contact with them and will provide updates as they come.
Posted Nov 15, 2024 - 09:07 EST

Investigating

Investigating - We are observing intermittent issues with taking payment transactions through the Apriva gateway on all zones. We have escalated the issue to Apriva.
Posted Nov 15, 2024 - 07:39 EST
This incident affected: Zone 4 (Payment Services - Gateway), Zone 5 (Payment Services - Gateway), Zone 1 (Payment Services - Gateway), Zone 2 (Payment Services - Gateway), Zone 3 (Payment Services - Gateway), and EAP (Payment Services - Gateway).