The EAP Zone Migration has been completed. All systems are currently operational, and performance is normal.
Please reboot any PhreesiaPads and Arrival stations before using them. If you experience any issues after rebooting your devices, please reach out to our Technical Support team at 888-654-7473.
Posted Nov 19, 2022 - 09:32 EST
Verifying
The EAP Zone Migration has been completed, and the Dashboard is now available. As we continue to verify all functionality, you may experience delays on the Dashboard. Our Engineering and Development teams are working to restore normal performance across the platform.
Please reboot any PhreesiaPads and Arrival stations before using them. We will post another update once we have confirmed all services are performing as expected.
Posted Nov 19, 2022 - 07:29 EST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Nov 18, 2022 - 22:01 EST
Scheduled
Phreesia will be performing scheduled EAP maintenance on the night of Friday, November 18 and into the morning of Saturday, November 19. Here’s what you need to know:
• The migration will begin at 10PM ET through 12PM ET on November 19.
• Patients attempting to register, pay or schedule appointments online during this time will be directed to an “Upgrade in Progress” page and asked to complete these tasks at a later time.
• We do not expect any loss of data or functionality, though certain services may be impaired during the day on Saturday, November 19.
• We have established a comprehensive roll-back plan in the event of unforeseen circumstances during the migration and we will have a back-up payment service available, if needed.
• PhreesiaPads and Arrival stations will need to be rebooted after the migration. We advise you to shut them off at the end of business Friday, November 18 in anticipation of the migration.
• To ensure that your organization can still process payments during this scheduled maintenance, we will be enabling our Auxiliary Payment System. An update will be posted at 9:30 PM ET on 11/18 that will include a link to the Auxiliary Payment System.
If you have any questions about our upcoming EAP data center migration, please reach out to your Phreesia representative.
We will continue to use our status page to communicate real time updates. Please subscribe in advance to updates by clicking “Subscribe to Updates” in the top right corner.
Posted Nov 11, 2022 - 13:15 EST
This scheduled maintenance affected: EAP (Phreesia Dashboard, PhreesiaPads, Eligibility and Benefits Verification, Support Portal, Single Sign-On to Phreesia Dashboard, Import Functions, Export Functions, Mobile - SMS, Mobile - Email, Patient Chat, Payment Services - Phreesia Processor, Payment Services - Gateway).