VoiceAI Calls Not Connecting

Incident Report for Phreesia

Resolved

We identified an issue where calls made using our VoiceAI product were sporadically not connecting. This may have impacted some VoiceAI call attempts during the affected window.

The issue has been resolved, and VoiceAI calls are now connecting as expected. We apologize for any inconvenience this may have caused.

Affected timeframe: 9:00 AM - 10:10 AM Eastern Time

Posted Jun 17, 2026 - 09:00 EDT