Resolved - We continue to see normal performance with text messaging. We will now be marking this incident as resolved.
Issue Start: 12:47 PM EDT Issue End: 3:28 PM EDT
We apologize for the inconvenience this caused your practice
Posted Sep 28, 2022 - 18:03 EDT
Monitoring
Monitoring - Our vendor has applied a fix, and we are now seeing text messages deliver normally. We will continue to monitor performance prior to closing this incident.
We apologize for the inconvenience this caused your practice.
Posted Sep 28, 2022 - 16:38 EDT
Update
Investigating - We have received reports of other carriers being impacted by the texting delays. Our vendor continues to investigate these delays and provide updates.
Please continue to use email to send mobile workflows to patients if they are not receiving text messages in a timely manner.
Please check back at this page for additional updates.
Posted Sep 28, 2022 - 15:41 EDT
Investigating
Investigating - We are currently seeing delays with delivering texts via Patient Chat, Broadcasts, and mobile workflows to patients using AT&T. We have escalated the issue to our vendor for investigation and resolution.
Please use email to send mobile workflows to patients if they are not receiving text messages in a timely manner.
Please check back at this page for additional updates.
Posted Sep 28, 2022 - 13:18 EDT
This incident affected: Zone 4 (Mobile - SMS, Patient Chat), Zone 1 (Mobile - SMS, Patient Chat), Zone 2 (Mobile - SMS, Patient Chat), Zone 3 (Mobile - SMS, Patient Chat), and EAP (Mobile - SMS, Patient Chat).