The issue impacting patient communications sent via text message (SMS) has been resolved. SMS delivery is now functioning as expected. Delivery via email remained unaffected throughout the incident. BillPay and Mobile Wallet functionality have also been fully restored.
Posted Apr 30, 2026 - 20:28 EDT
Identified
We have identified the issue impacting patient communications sent via text message (SMS). SMS patient communications are functioning with some delays at this time. Delivery via email remains functioning normally.
BillPay and Mobile Wallet functionality have been restored.
Our Engineering team is actively working toward full resolution and continues to monitor performance. We will provide updates as more information becomes available.
Posted Apr 30, 2026 - 19:19 EDT
Update
We are continuing to investigate the issue impacting patient communications sent via text message (SMS), which may be causing an error on the dashboard when attempting to send messages. Delivery via email remains functioning normally.
We are also seeing impact to BillPay and Mobile Wallet.
Our Engineering team is actively investigating, and we will provide updates as more information becomes available.
Posted Apr 30, 2026 - 15:57 EDT
Investigating
We are currently investigating an issue that may be causing an error on the dashboard when attempting to send patient communications via text message (SMS). At this time, delivery via email is functioning normally. Our Engineering team is actively investigating, and we will provide updates as more information becomes available.