2FA User Login Delays

Incident Report for Phreesia

Resolved

The issue causing delays in the delivery of two-factor authentication (2FA) codes during user login has been resolved. Users should now receive 2FA codes as expected.

Posted Sep 28, 2026 - 13:00 EDT

Investigating

We are currently investigating an issue that may be causing delays in the delivery of two-factor authentication (2FA) codes when users attempt to log in. This issue is limited to the user login process. Engineering is actively investigating. We will provide updates as more information becomes available.

Posted Sep 28, 2026 - 11:08 EDT

This incident affected: Zone 1 (Phreesia Dashboard), Zone 2 (Phreesia Dashboard), Zone 3 (Phreesia Dashboard), Zone 4 (Phreesia Dashboard), and Zone 5 (Phreesia Dashboard).