Inbound calls failing to route to Support

Incident Report for Phreesia

Resolved

Resolved - Our phone system is now back to routing all calls as intended. We have confirmed that calls are routing to the appropriate teams.

Issue Start: 3:49PM EST
Issue End: 4:27PM EST

We apologize for the inconvenience this caused your practice.

Posted Feb 10, 2023 - 16:29 EST

Identified

Investigating - We are currently experiencing issues with our phone system and are not able to receive any inbound calls at this time. We have escalated this issue to our vendor and are working towards a resolution.

In the meantime, you can reach our support team by using the Support portal from the Phreesia Dashboard or by emailing Support@phreesia.com.

Please check back at this page for additional updates.

Posted Feb 10, 2023 - 16:03 EST

This incident affected: Phreesia Products (Phone System).