Resolved - We continue to see normal performance with delivering text messages to patients utilizing AT&T on all zones. We will now be marking this incident as resolved.
Issue Start: 12:40 PM EST Issue End: 1:35 PM EST
We apologize for the inconvenience this caused your practice.
Posted Feb 17, 2022 - 15:14 EST
Monitoring
Monitoring - Our partner has patched the issue which was impacting text delivery to AT&T patients. Text messages can now be delivered to all AT&T patients. We are monitoring our texting platform before closing out this incident.
Posted Feb 17, 2022 - 13:36 EST
Investigating
Investigating - Investigating - We are noticing delays with delivering texts via Patient Chat, Broadcasts, and mobile workflows to patients who have AT&T as their mobile carrier. We have escalated the issue to our partner for investigation and resolution.
Please use email to send mobile workflows to patients if they are not receiving the text messages.
All Clients All Zones
Please check back at this page for additional updates.
Posted Feb 17, 2022 - 12:50 EST
This incident affected: Zone 4 (Mobile - SMS, Patient Chat), Zone 1 (Mobile - SMS, Patient Chat), Zone 2 (Mobile - SMS, Patient Chat), Zone 3 (Mobile - SMS, Patient Chat), and EAP (Mobile - SMS, Patient Chat).