Resolved - We continue to see normal performance with the Phreesia Dashboard across Zones 2,3, and 4. We will be marking this incident as resolved.
The Auxiliary Payment System (APS) will be turned off at 6:00 PM EST and all transactions will automatically be imported into Phreesia. You can visit our Help Page (https://27.help.phreesia.net/?p=3977) to for additional information on how to see payments taken through APS and steps to re-assign and export payments (where applicable).
Issue Start: 12:28 PM EST Issue End: 4:33 PM EST
We apologize for the inconvenience this issue has caused.
Posted Sep 25, 2023 - 17:20 EDT
Monitoring
Monitoring - Our engineering team has resolved the sporadic performance delays and actions on the dashboard are performing as expected.
If you are still seeing issues, please give a call into our support line at 888-654-7473 for further assistance.
We will continue to monitor performance prior to closing this incident.
Posted Sep 25, 2023 - 13:30 EDT
Investigating
Our engineering team is currently investigating sporadic issues resulting in delays with actions performed on the Dashboard, Pads/Arrivals and Export functionality.
For any assistance with Payments, please feel free to process them through our Auxiliary Payment System: https://payments.phreesia.net/