Sporadic Dashboard Delays and Payment Errors

Incident Report for Phreesia

Resolved

Resolved - We continue to see normal performance across the Phreesia platform. We will be marking this incident as resolved.

We apologize for the inconvenience this caused your practice.

Posted Jan 16, 2023 - 13:56 EST

Update

Resolved - We continue to see normal performance across the Phreesia platform. We will be marking this incident as resolved.

We apologize for the inconvenience this caused your practice.

Posted Jan 16, 2023 - 13:54 EST

Monitoring

Monitoring - Our engineering team identified and resolved sporadic delays/errors relating to the following functionalities:

-Delays with actions on the Phreesia dashboard
-Errors occurring when taking payments
-Integration issues causing data export or import issues, to and from your PM/EHR systems

Sporadic - All Customers
All Zones

Posted Jan 16, 2023 - 12:57 EST

This incident affected: Zone 1 (Phreesia Dashboard, Import Functions, Export Functions, Payment Services - Phreesia Processor, Payment Services - Gateway), Zone 2 (Phreesia Dashboard, Import Functions, Export Functions, Payment Services - Phreesia Processor, Payment Services - Gateway), EAP (Phreesia Dashboard, Import Functions, Export Functions, Payment Services - Phreesia Processor, Payment Services - Gateway), Zone 3 (Phreesia Dashboard, Import Functions, Export Functions, Payment Services - Phreesia Processor, Payment Services - Gateway), and Zone 4 (Phreesia Dashboard, Import Functions, Export Functions, Payment Services - Phreesia Processor, Payment Services - Gateway).