Intermittent Delays with Patient Chat

Incident Report for Phreesia

Resolved

Patient Chat performance has remained stable and we will be closing this incident out now.

Posted Aug 19, 2020 - 16:13 EDT

Monitoring

Resolved

The service issue was resolved as of 12:27PM EST
Performance has been fully restored to Patient Chat. We are not seeing any further delays at this time. We will continue to monitor before marking this issue as fully resolved.

We apologize for the inconvenience this has caused.

Posted Aug 19, 2020 - 13:10 EDT

Investigating

We have identified an issue impacting:

All Clients
All Zones
We are receiving reports of intermittent delays with Patient Chat functionality. Our engineering team is investigating and we have reached out to our vendor.

Please check back at this page for additional updates.

Posted Aug 19, 2020 - 11:41 EDT