Identified - We are investigating an issue impacting:

Some Clients
All Zones
We are currently investigating isolated reports of local ISP issues preventing clients from logging into the Phreesia dashboard.

Please check back at this page for additional updates.
Jan 22, 17:58 EST

About This Site

Welcome to the Phreesia status page.

Here you can actively see the current status of the Phreesia components.

You can subscribe and receive status updates as well as receive information for scheduled maintenance.

Zone 1 Operational
Phreesia Dashboard Operational
PhreesiaPads Operational
Import/Export Functions Operational
Payment Services Operational
Eligibility and Benefits Verification Operational
Mobile Operational
Zone 2 Operational
Phreesia Dashboard Operational
PhreesiaPads Operational
Import/Export Functions Operational
Payment Services Operational
Eligibility and Benefits Verification Operational
Mobile Operational
Zone 3 Operational
Phreesia Dashboard Operational
PhreesiaPads Operational
Import/Export Functions Operational
Payment Services Operational
Eligibility and Benefits Verification Operational
Mobile Operational
EAP Operational
Phreesia Dashboard Operational
PhreesiaPads Operational
Import/Export Functions Operational
Payment Services Operational
Eligibility and Benefits Verification Operational
Mobile Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 21, 2020

No incidents reported.

Jan 20, 2020

No incidents reported.

Jan 19, 2020

No incidents reported.

Jan 18, 2020

No incidents reported.

Jan 17, 2020

No incidents reported.

Jan 16, 2020
Resolved - Resolved

The service issue was resolved as of 12:03PM EST.
A windows patch was released last night that caused some issues with our server environment. Our engineering team was able to get a fix in place and the pads should be working after a reboot. If you still are experiencing any issues with the pad devices please give our support line a call.

We apologize for the inconvenience this has caused your practice.
Jan 16, 12:30 EST
Monitoring - Our engineering team has been able to identify the issue and has put a fix in place. If any pads are still having issues please give them a reboot. If any issues persist after the reboot, please give a call into our support team.

We want you to know that we take the performance and reliability of our platform seriously.
Jan 16, 10:45 EST
Investigating - We have identified an issue impacting:

All Clients
Zone 1 and 2
We are currently experiencing issues with pads freezing during the interviews.

Please check back at this page for additional updates.
Jan 16, 09:53 EST
Resolved - We are marking this issue as fully resolved. Please continue to check our status page for further updates on new incidents.
Jan 16, 09:57 EST
Monitoring - Our engineering team looks to have resolved the issue with Pad5 and Pad6 on Zone1. Please reboot the pad devices to bring them back up. If you still experience issues after a reboot please give a call into our support team for further troubleshooting.

We want you to know we take the performance and reliability of our platform seriously.
Jan 16, 09:07 EST
Investigating - We have identified an issue impacting:

Some Clients
Zone 1
We are currently investigating reports of Pad5 and Pad6 issues at several practices this morning.

Please check back at this page for additional updates.
Jan 16, 08:28 EST
Jan 15, 2020

No incidents reported.

Jan 14, 2020

No incidents reported.

Jan 13, 2020

No incidents reported.

Jan 12, 2020

No incidents reported.

Jan 11, 2020

No incidents reported.

Jan 10, 2020

No incidents reported.

Jan 9, 2020

No incidents reported.

Jan 8, 2020

No incidents reported.