All Systems Operational

About This Site

Welcome to the Phreesia status page.

Here you can actively see the current status of the Phreesia components.

You can subscribe and receive status updates as well as receive information for scheduled maintenance.

Zone 1 Operational
Phreesia Dashboard Operational
PhreesiaPads Operational
Import/Export Functions Operational
Payment Services Operational
Eligibility and Benefits Verification Operational
Mobile Operational
Zone 2 Operational
Phreesia Dashboard Operational
PhreesiaPads Operational
Import/Export Functions Operational
Payment Services Operational
Eligibility and Benefits Verification Operational
Mobile Operational
Zone 3 Operational
Phreesia Dashboard Operational
PhreesiaPads Operational
Import/Export Functions Operational
Payment Services Operational
Eligibility and Benefits Verification Operational
Mobile Operational
EAP Operational
Phreesia Dashboard Operational
PhreesiaPads Operational
Import/Export Functions Operational
Payment Services Operational
Eligibility and Benefits Verification Operational
Mobile Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 19, 2019

No incidents reported today.

Oct 18, 2019
Resolved - Resolved

The service issue was resolved as of 11:50AM EST.
Dashboard functionality has been fully restored across all zones.
We apologize for the inconvenience and the impact that this has caused.
Oct 18, 13:08 EDT
Monitoring - We have tested and confirmed that dashboard actions on all zones are now working as expected. We will continue to monitor before marking this issue as fully resolved.

We apologize for the impact and inconvenience this had on your organization and want you to know we take the performance and reliability of our platform seriously.
Oct 18, 12:07 EDT
Update - Our engineering teams continue to work on resolving the sporadic issues affecting Zones 1,2, and 3. Please check back here for additional information.

We apologize for the inconvenience and the impact that this has caused.
Oct 18, 11:30 EDT
Update - After investigation, we have determined the issue is sporadically impacting all zones. Our engineering teams are working to resolve this issue. Please check back here for additional information.

We apologize for the inconvenience and the impact that this has caused.
Oct 18, 10:19 EDT
Update - We have identified intermittent issues on both Zone 1 and Zone 2 with the dashboard. This may affect your ability to perform actions on the dashboard.

We apologize for the inconvenience this has caused.
Oct 18, 10:08 EDT
Investigating - We have identified an issue impacting:

All clients
Zone 1
We are currently experiencing issues with completing actions on the dashboard, along with patients not moving to the 'checked-in' or 'registration in progress' sections.

Please check back at this page for additional updates.
Oct 18, 09:52 EDT
Oct 17, 2019

No incidents reported.

Oct 16, 2019
Resolved - Resolved
We are marking this issue as fully resolved as we are not receiving any more reports of ISP issues at practices.
Oct 16, 16:52 EDT
Monitoring - We are no longer observing intermittent or sporadic slowness issues within the Phreesia Dashboard or on PhreesiaPad devices. Phreesia services have remained functional throughout this incident, it appears to have been an external factor such as an ISP issue that may have impacted communication with Phreesia services for some customers. We are continuing to monitor for any new reports of issues.
Oct 16, 15:35 EDT
Investigating - We have identified an issue impacting:

Some Clients
Zone 1 and 2
We were getting reports from practices about intermittent slowness on PhreesiaPads and dashboard functionality, including dashbaord updates not applying without a manual refresh of the Dashboard. We are actively working on determining whether the slowness is a result of an internal service or an ISP issue. Reports have been from customers on zones 1 and 2.

Please check back at this page for additional updates.
Oct 16, 14:11 EDT
Oct 15, 2019

No incidents reported.

Oct 14, 2019

No incidents reported.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019

No incidents reported.

Oct 10, 2019

No incidents reported.

Oct 9, 2019

No incidents reported.

Oct 8, 2019

No incidents reported.

Oct 7, 2019

No incidents reported.

Oct 6, 2019

No incidents reported.

Oct 5, 2019

No incidents reported.