Resolved - We continue to see normal performance with delivering Patient Chat to patients. We will now be marking this incident as resolved.
Issue Start: 12:00 AM EST Issue End: 12:48 PM EST
We apologize for the inconvenience this caused your practice.
Posted Feb 04, 2022 - 14:13 EST
Monitoring
Monitoring - Our engineering team was able to work with our partner to deploy a fix for the issues with delivering Patient Chat to patients who have AT&T. We are now seeing performance return to normal and will continue to monitor prior to closing this incident out.
Posted Feb 04, 2022 - 13:00 EST
Identified
Identified - Our partner has identified the issue with texts not being delivered to AT&T customers and is currently working on a resolution
Posted Feb 04, 2022 - 10:56 EST
Investigating
Investigating - We are noticing issues with delivering Patient Chat and Broadcasts to patients who have AT&T as their mobile carrier. We have escalated the issue to our partner for investigation and resolution.
All Clients Zone 2
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