Resolved - We continue to see normal performance with the Phreesia Dashboard and will be marking this incident as resolved.
Issue Start: 8:20 AM EST Issue End: 9:44 AM EST
We apologize for the inconvenience this caused your practice.
Posted Apr 26, 2022 - 12:04 EDT
Monitoring
Monitoring - Our engineering team resolved the issues with sporadic delays on the Phreesia Dashboard and access to the Support Portal. We will continue to monitor performance prior to closing this incident.
We apologize for the inconvenience this caused your practice.
Posted Apr 26, 2022 - 10:01 EDT
Update
We have identified that users are unable to log into the Support Portal as a result of the ongoing delays with the Phreesia Dashboard and may have issues creating cases directly from the Dashboard. Our Engineering team continues to investigate.
Customers can still report issues by emailing support@phreesia.com or calling us directly at 1-888-654-7473.
Please check back at this page for additional updates.
Posted Apr 26, 2022 - 09:19 EDT
Investigating
Investigating - Our team is investigating sporadic delays on the Phreesia Dashboard.
All clients Zones 2
Please check back at this page for additional updates.
Posted Apr 26, 2022 - 08:25 EDT
This incident affected: Zone 2 (Phreesia Dashboard, Support Portal).