Performance has remained stable throughout our monitoring, we will now be closing out this incident.
We apologize for the inconvenience this has caused your practice.
Posted Nov 12, 2020 - 14:38 EST
Monitoring
Our Engineering team has identified the issue and we are seeing performance for the following components return to normal: Dashboard. PhreesiaPads, and Mobile functionality. Imports may still be delayed as we process through the queue.
We apologize for any inconvenience this may have caused.
Posted Nov 12, 2020 - 12:36 EST
Update
We have identified that pads are also experiencing errors, the Pads will display "Internet Connection has failed, please see front desk staff."
Posted Nov 12, 2020 - 11:51 EST
Update
We have identified that Zone 3 is also impacted by these issues, our Engineering team is continuing to investigate these import delays and errors.
Posted Nov 12, 2020 - 11:47 EST
Update
We are seeing errors while attempting to send out messages to patients using the Patient Chat feature, our Engineering team is investigating.
Posted Nov 12, 2020 - 11:40 EST
Investigating
Hello,
We are investigating an issue which is causing some import delays as well as sporadic DAN errors while attempting to manually send a pre-visit email and/or text to patients.
Posted Nov 12, 2020 - 11:30 EST
This incident affected: Zone 2 (Phreesia Dashboard, PhreesiaPads) and Zone 3 (Phreesia Dashboard, PhreesiaPads).