Mobile Workflows Issue
Monitoring - Monitoring - Patients can now complete their mobile workflows without any delays, we will continue to monitor before closing out this incident.
We apologize for any inconvenience this has caused.
Nov 18, 2024 - 15:18 EST
Update - Investigating - We are continuing to investigate the delays when completing mobile workflows.
Nov 18, 2024 - 14:01 EST
Update - Investigating - We are continuing to investigate the delays when completing mobile workflows.
Nov 18, 2024 - 12:32 EST
Investigating - We are currently observing some delays when trying to complete mobile workflows. Our engineering team is investigating the issue. If available, please use PhreesiaPads as an alternative means for intake.
Nov 18, 2024 - 10:53 EST
Apriva Gateway Transaction Issues
Monitoring - We are seeing successful transactions process through the gateway. We will continue to monitor.
Nov 18, 2024 - 14:59 EST
Investigating - Investigating - Apriva is investigating urgently to try and remediate the problem. We will continue to provide updates as they come.
Nov 18, 2024 - 14:34 EST
Update - We are observing intermittent issues with taking payment transactions through the Apriva gateway on all zones and have escalated to Apriva to investigate.
Nov 18, 2024 - 13:11 EST
Update - We are seeing successful transactions process through the gateway after a fix applied by Apriva. We will continue to monitor before closing out the incident.
Nov 16, 2024 - 06:55 EST
Monitoring - Investigating - Apriva continues to investigate urgently to try and remediate the problem. We will continue to provide updates as they come.
Nov 16, 2024 - 05:49 EST
Investigating - We are observing intermittent issues with taking payment transactions through the Apriva gateway on all zones. Apriva is investigating.
Nov 16, 2024 - 04:14 EST
Monitoring - We are seeing successful transactions process through the gateway. We will continue to monitor before closing out the incident.
Nov 15, 2024 - 15:29 EST
Update - Investigating - Apriva continues to investigate urgently to try and remediate the problem. We will continue to provide updates as they come.
Nov 15, 2024 - 14:30 EST
Update - Investigating - Apriva continues to investigate urgently to try and remediate the problem. We will continue to provide updates as they come.
Nov 15, 2024 - 13:30 EST
Update - Investigating - Apriva continues to investigate urgently to try and remediate the problem. We will continue to provide updates as they come.
Nov 15, 2024 - 12:27 EST
Update - Investigating - Apriva continues to investigate urgently to try and remediate the problem. We will continue to provide updates as they come.
Nov 15, 2024 - 11:33 EST
Update - Investigating - Apriva is investigating the issue to remediate the problem. We are keeping close contact with them and will provide updates as they come.
Nov 15, 2024 - 09:07 EST
Investigating - Investigating - We are observing intermittent issues with taking payment transactions through the Apriva gateway on all zones. We have escalated the issue to Apriva.
Nov 15, 2024 - 07:39 EST

About This Site

Welcome to the Phreesia status page.

Here you can actively see the current status of the Phreesia components.

You can subscribe and receive status updates as well as receive information for scheduled maintenance.

Zone 1 Operational
Phreesia Dashboard Operational
PhreesiaPads Operational
Eligibility and Benefits Verification Operational
Support Portal Operational
Single Sign-On to Phreesia Dashboard Operational
Import Functions Operational
Export Functions Operational
Mobile - SMS Operational
Mobile - Email Operational
Patient Chat Operational
Payment Services - Phreesia Processor Operational
Payment Services - Gateway Operational
Self-Scheduling Operational
Arrival Stations Operational
Zone 2 Operational
Phreesia Dashboard Operational
PhreesiaPads Operational
Eligibility and Benefits Verification Operational
Support Portal Operational
Single Sign-On to Phreesia Dashboard Operational
Import Functions Operational
Export Functions Operational
Mobile - SMS Operational
Mobile - Email Operational
Patient Chat Operational
Payment Services - Phreesia Processor Operational
Payment Services - Gateway Operational
Self-Scheduling Operational
Arrival Stations Operational
Zone 3 Operational
Phreesia Dashboard Operational
PhreesiaPads Operational
Eligibility and Benefits Verification Operational
Support Portal Operational
Single Sign-On to Phreesia Dashboard Operational
Import Functions Operational
Export Functions Operational
Mobile - SMS Operational
Mobile - Email Operational
Patient Chat Operational
Payment Services - Phreesia Processor Operational
Payment Services - Gateway Operational
Self-Scheduling Operational
Arrival Stations Operational
Zone 4 Operational
Phreesia Dashboard Operational
PhreesiaPads Operational
Eligibility and Benefits Verification Operational
Support Portal Operational
Single Sign-On to Phreesia Dashboard Operational
Import Functions Operational
Export Functions Operational
Mobile - SMS Operational
Mobile - Email Operational
Patient Chat Operational
Payment Services - Phreesia Processor Operational
Payment Services - Gateway Operational
Self-Scheduling Operational
Arrival Stations Operational
Zone 5 Operational
Phreesia Dashboard Operational
PhreesiaPads Operational
Eligibility and Benefits Verification Operational
Support Portal Operational
Single Sign-On to Phreesia Dashboard Operational
Import Functions Operational
Export Functions Operational
Mobile - SMS Operational
Mobile - Email Operational
Patient Chat Operational
Payment Services - Phreesia Processor Operational
Payment Services - Gateway Operational
Self-Scheduling Operational
Arrival Stations Operational
EAP Operational
Phreesia Dashboard Operational
PhreesiaPads Operational
Eligibility and Benefits Verification Operational
Support Portal Operational
Single Sign-On to Phreesia Dashboard Operational
Import Functions Operational
Export Functions Operational
Mobile - SMS Operational
Mobile - Email Operational
Patient Chat Operational
Payment Services - Phreesia Processor Operational
Payment Services - Gateway Operational
Self-Scheduling Operational
Arrival Stations Operational
Phreesia Products Operational
Appointment Accelerator Operational
Eligibility and Benefits API Operational
Flourish (Insignia) Operational
PhreesiaOnCall Operational
Phone System Operational
Ticketing System Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 21, 2024

No incidents reported today.

Nov 20, 2024

No incidents reported.

Nov 19, 2024
Offer Delays - Appointment Accelerator
Resolved - We are observing stable performance with offers. This issue is now resolved.

Issue Start: 11/18 - 9:00 AM ET
Issue End: 11/18 - 5:39 PM ET
Nov 19, 11:47 EST
Monitoring - Monitoring - A fix has been deployed and we are no longer seeing delays with offers for Appointment Accelerator. We will continue to monitor the performance of the product before moving this incident to resolved.
Nov 18, 17:47 EST
Investigating - We are observing delays with offers for Appointment Accelerator. Engineering is investigating.
Nov 18, 15:36 EST
Nov 18, 2024

Unresolved incidents: Mobile Workflows Issue, Apriva Gateway Transaction Issues.

Nov 17, 2024

No incidents reported.

Nov 16, 2024
Nov 15, 2024
Nov 14, 2024
Apriva Gateway Transaction Issues
Resolved - Resolved - Apriva has confirmed that the issue is resolved. We are continuing to see payment transactions process successfully through Apriva and will be marking this incident as resolved.
Nov 14, 22:24 EST
Monitoring - Monitoring - We are seeing successful transactions to Apriva, they are currently confirming that they have resolved the issue before sending the all clear. We are continuing to monitor the performance of transactions to their system before resolving this incident.
Nov 14, 21:22 EST
Update - Apriva continues to investigate to remediate the problem. We are keeping close contact with them and will provide updates as they come.
Nov 14, 19:22 EST
Update - Apriva has acknowledged and are actively investigating this issue. We are monitoring closely.
Nov 14, 17:43 EST
Investigating - We are observing intermittent issues with taking payment transactions through the Apriva gateway on all zones. We are investigating.
Nov 14, 17:15 EST
Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024
Intermittent Dashboard Delays on Zone 4
Resolved - Resolved - We continue to see normal performance with the Phreesia Dashboard and will be marking this incident as resolved.

We apologize for any inconvenience caused.
Nov 11, 12:00 EST
Monitoring - Our engineering team has been able to resolve the intermittent delays on the Phreesia Dashboard and performance has returned to normal. We will continue to monitor before marking this as fully resolved. We apologize for any inconvenience caused.
Nov 11, 10:39 EST
Investigating - Investigating - Our engineering team is currently investigating reports of intermittent delays with updates through the Phreesia Dashboard. This includes logging in, patients progressing through the dashboard and adding appointments.

All Clients
Zone 4

Please check back at this page for additional updates.
Nov 11, 10:17 EST
Appointment Accelerator Issues
Resolved - We continue to see normal performance with Appointment Accelerator and will be marking this incident as resolved.

We apologize for any inconvenience caused.
Nov 11, 08:00 EST
Monitoring - Our team has successfully restored functionality to Appointment Accelerator. We will continue to monitor before marking this as resolved.

We apologize for any inconvenience this has caused.
Nov 11, 06:55 EST
Investigating - Investigating - We are currently investigating an issue with Appointment Accelerator. Our development team is working to alleviate the issues and bring performance back to the system. While we investigate, any messages will be queued and processed once this product is back online.

We apologize for any inconvenience caused.
Nov 11, 06:29 EST
Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

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