All Systems Operational

About This Site

Welcome to the Phreesia status page.

Here you can actively see the current status of the Phreesia components.

You can subscribe and receive status updates as well as receive information for scheduled maintenance.

Zone 1 Operational
Phreesia Dashboard Operational
PhreesiaPads Operational
Eligibility and Benefits Verification Operational
Support Portal Operational
Single Sign-On to Phreesia Dashboard Operational
Import Functions Operational
Export Functions Operational
Mobile - SMS Operational
Mobile - Email Operational
Patient Chat Operational
Payment Services - Phreesia Processor Operational
Payment Services - Gateway Operational
Self-Scheduling Operational
Arrival Stations Operational
Zone 2 Operational
Phreesia Dashboard Operational
PhreesiaPads Operational
Eligibility and Benefits Verification Operational
Support Portal Operational
Single Sign-On to Phreesia Dashboard Operational
Import Functions Operational
Export Functions Operational
Mobile - SMS Operational
Mobile - Email Operational
Patient Chat Operational
Payment Services - Phreesia Processor Operational
Payment Services - Gateway Operational
Self-Scheduling Operational
Arrival Stations Operational
Zone 3 Operational
Phreesia Dashboard Operational
PhreesiaPads Operational
Eligibility and Benefits Verification Operational
Support Portal Operational
Single Sign-On to Phreesia Dashboard Operational
Import Functions Operational
Export Functions Operational
Mobile - SMS Operational
Mobile - Email Operational
Patient Chat Operational
Payment Services - Phreesia Processor Operational
Payment Services - Gateway Operational
Self-Scheduling Operational
Arrival Stations Operational
Zone 4 Operational
Phreesia Dashboard Operational
PhreesiaPads Operational
Eligibility and Benefits Verification Operational
Support Portal Operational
Single Sign-On to Phreesia Dashboard Operational
Import Functions Operational
Export Functions Operational
Mobile - SMS Operational
Mobile - Email Operational
Patient Chat Operational
Payment Services - Phreesia Processor Operational
Payment Services - Gateway Operational
Self-Scheduling Operational
Arrival Stations Operational
Zone 5 Operational
Phreesia Dashboard Operational
PhreesiaPads Operational
Eligibility and Benefits Verification Operational
Support Portal Operational
Single Sign-On to Phreesia Dashboard Operational
Import Functions Operational
Export Functions Operational
Mobile - SMS Operational
Mobile - Email Operational
Patient Chat Operational
Payment Services - Phreesia Processor Operational
Payment Services - Gateway Operational
Self-Scheduling Operational
Arrival Stations Operational
EAP Operational
Phreesia Dashboard Operational
PhreesiaPads Operational
Eligibility and Benefits Verification Operational
Support Portal Operational
Single Sign-On to Phreesia Dashboard Operational
Import Functions Operational
Export Functions Operational
Mobile - SMS Operational
Mobile - Email Operational
Patient Chat Operational
Payment Services - Phreesia Processor Operational
Payment Services - Gateway Operational
Self-Scheduling Operational
Arrival Stations Operational
Phreesia Products Operational
Appointment Accelerator Operational
Eligibility and Benefits API Operational
Flourish (Insignia) Operational
PhreesiaOnCall Operational
Phone System Operational
Ticketing System Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Apr 3, 2025

No incidents reported today.

Apr 2, 2025

No incidents reported.

Apr 1, 2025
Increase in Timeouts for Eligibility and Benefits transactions through Availity
Resolved - We have continued to see E&B transactions process successfully on the Dashboard after Availity implemented a fix at 11:41 AM ET.

If you have any appointments from today still showing as timed out, staff can manually resubmit transactions either individually or as a batch.

Phreesia’s automated system will reprocess all timed-out transactions later this evening.
Apr 1, 17:09 EDT
Monitoring - Availity has implemented a fix, and E&B transactions are now processing successfully on the Dashboard.

For today’s appointments, staff can manually resubmit transactions either individually or as a batch. Additionally, Phreesia’s automated system will reprocess all timed-out transactions later this evening.

We will continue to monitor.
Apr 1, 12:02 EDT
Investigating - We are investigating an increase in Eligibility & Benefits (E&B) timeouts originating from an issue with one of our clearinghouse vendors, Availity.

In the interim, for transactions resulting in timeouts, staff should verify E&B details by visiting the Insurance Payer's portal directly, or calling.

We apologize for any inconvenience this has caused.
Apr 1, 09:36 EDT
Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

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