Phreesia Status

All Systems Operational

About This Site

Welcome to the Phreesia status page.

Here you can actively see the current status of the Phreesia components.

You can subscribe and receive status updates as well as receive information for scheduled maintenance.

Zone 1 Operational

Phreesia Dashboard Operational

PhreesiaPads Operational

Eligibility and Benefits Verification Operational

Support Portal Operational

Single Sign-On to Phreesia Dashboard Operational

Import Functions Operational

Export Functions Operational

Mobile - SMS Operational

Mobile - Email Operational

Patient Chat Operational

Payment Services - Phreesia Processor Operational

Payment Services - Gateway Operational

Self-Scheduling Operational

Arrival Stations Operational

Zone 2 Operational

Phreesia Dashboard Operational

PhreesiaPads Operational

Eligibility and Benefits Verification Operational

Support Portal Operational

Single Sign-On to Phreesia Dashboard Operational

Import Functions Operational

Export Functions Operational

Mobile - SMS Operational

Mobile - Email Operational

Patient Chat Operational

Payment Services - Phreesia Processor Operational

Payment Services - Gateway Operational

Self-Scheduling Operational

Arrival Stations Operational

Zone 3 Operational

Phreesia Dashboard Operational

PhreesiaPads Operational

Eligibility and Benefits Verification Operational

Support Portal Operational

Single Sign-On to Phreesia Dashboard Operational

Import Functions Operational

Export Functions Operational

Mobile - SMS Operational

Mobile - Email Operational

Patient Chat Operational

Payment Services - Phreesia Processor Operational

Payment Services - Gateway Operational

Self-Scheduling Operational

Arrival Stations Operational

Zone 4 Operational

Phreesia Dashboard Operational

PhreesiaPads Operational

Eligibility and Benefits Verification Operational

Support Portal Operational

Single Sign-On to Phreesia Dashboard Operational

Import Functions Operational

Export Functions Operational

Mobile - SMS Operational

Mobile - Email Operational

Patient Chat Operational

Payment Services - Phreesia Processor Operational

Payment Services - Gateway Operational

Self-Scheduling Operational

Arrival Stations Operational

Zone 5 Operational

Phreesia Dashboard Operational

PhreesiaPads Operational

Eligibility and Benefits Verification Operational

Support Portal Operational

Single Sign-On to Phreesia Dashboard Operational

Import Functions Operational

Export Functions Operational

Mobile - SMS Operational

Mobile - Email Operational

Patient Chat Operational

Payment Services - Phreesia Processor Operational

Payment Services - Gateway Operational

Self-Scheduling Operational

Arrival Stations Operational

EAP Operational

Phreesia Dashboard Operational

PhreesiaPads Operational

Eligibility and Benefits Verification Operational

Support Portal Operational

Single Sign-On to Phreesia Dashboard Operational

Import Functions Operational

Export Functions Operational

Mobile - SMS Operational

Mobile - Email Operational

Patient Chat Operational

Payment Services - Phreesia Processor Operational

Payment Services - Gateway Operational

Self-Scheduling Operational

Arrival Stations Operational

Phreesia Products Operational

Appointment Accelerator Operational

Eligibility and Benefits API Operational

Flourish (Insignia) Operational

Phone System Operational

Ticketing System Operational

PhreesiaOnCall Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 6, 2025

No incidents reported today.

Oct 5, 2025

No incidents reported.

Oct 4, 2025

No incidents reported.

Oct 3, 2025

No incidents reported.

Oct 2, 2025

No incidents reported.

Oct 1, 2025

No incidents reported.

Sep 30, 2025

No incidents reported.

Sep 29, 2025

Dashboard Delays on Zone 4

Resolved - We are no longer seeing issues accessing or delays on the Phreesia Dashboard.

Issue End: 4:36 PM EST

We apologize for the inconvenience.
Sep 29, 16:57 EDT

Monitoring - We are no longer seeing issues accessing or delays on the Phreesia Dashboard. We are continuing to monitor performance.

We apologize for the inconvenience.
Sep 29, 16:40 EDT

Investigating - Our engineering team is currently investigating reports of issues accessing the Phreesia Dashboard. This includes delays with patients appearing on the Dashboard, or patients progressing through the dashboard. Please check back at this page for additional updates.

We apologize for the inconvenience.
Sep 29, 16:30 EDT

Sep 28, 2025

No incidents reported.

Sep 27, 2025

No incidents reported.

Sep 26, 2025

No incidents reported.

Sep 25, 2025

Scheduled Phreesia Maintenance

Completed - The scheduled maintenance has been completed.
Sep 25, 01:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 00:00 EDT

Scheduled - Phreesia will be performing scheduled Zone 1 and EAP maintenance in the early morning hours of Thursday September 25th 12AM ET.  This maintenance will occur within Phreesia's maintenance window and will take 1 hour. Phreesia services will be impacted during this time. 

End users expecting to access the Phreesia Dashboard will be met with a "maintenance in progress" message.

Patients attempting to register, pay or schedule appointments online or in-office during this time will be directed to an “Upgrade in Progress” page and asked to complete these tasks at a later time. 

We do not expect any loss of data during or after the maintenance.

We have established a comprehensive roll-back plan in the event of unforeseen circumstances.

If you have any questions about our upcoming Zone 1 and EAP maintenance – please reach out to your account owner with any questions. We will continue to use our status page to communicate real time updates. 

Please subscribe in advance by clicking “Subscribe to Updates” in the top right corner. We do not anticipate any impact to Zone 2, 3, 4 and 5 customers.
Sep 18, 09:09 EDT

Sep 24, 2025

PadX Rental Disruption

Resolved - Functionality has been restored on PadX Rental devices, and this issue is resolved.

If you still require assistance with Pad registration, please contact Phreesia Support.

Thank you and we apologize for the inconvenience.
Sep 24, 12:49 EDT

Monitoring - Monitoring - Yesterday, some PadX rental devices were unintentionally unenrolled from our mobile device management system due to a vendor misconfiguration.

As a reminder, In Office Mobile is another tool to register patients for their appointment.

To restore functionality, affected devices must be re-registered through the Phreesia Dashboard. Please log into the support portal from the dashboard and click this link for instructions: https://phreesia.my.site.com/support/s/article/PadX. Impacted clients have been sent an email with additional information.
Sep 6, 12:05 EDT

Update - We have identified the root cause of clients experiencing issues with the PadX Application not displaying on PadX rental devices. We are working closely with our vendor to re-install the application and restore functionality to these devices
Sep 5, 19:58 EDT

Investigating - We are receiving reports of clients experiencing issues with the PadX Application not displaying on PadX rental devices. We are working closely with our vendor to resolve the issue as quickly as possible.
Sep 5, 17:31 EDT

Sep 23, 2025

No incidents reported.

Sep 22, 2025

No incidents reported.